Lab Administrator/Level 2 Support – Cloud & Coding Labs - Remote

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nA technically strong Level 2 Lab Support Engineer is being sought to set up, manage, support, and troubleshoot cloud-based learning labs for an institute such as Saras AI. The role focuses on provisioning and maintaining coding environments (Python, cloud sandboxes, Codio-style platforms), supporting students and instructors during lab sessions, resolving lab access and environment issues, enabling AI code-generation assistants, and ensuring reliable lab operations across training programs. The position supports programs centred on cloud computing, programming, data engineering, and AI-assisted development.

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nKey Responsibilities

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- Set up, configure, maintain, and troubleshoot cloud-based lab environments (AWS, GCP, Azure, or similar platforms).
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- Use Python scripts and automation to provision, reset, and manage student lab environments and sandbox instances.
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- Configure and support coding platforms such as Codio, Jupyter, VS Code environments, containers, and cloud-based sandbox labs.
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- Provide Level 2 technical support to students and instructors during lab sessions, workshops, and live classes.
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- Troubleshoot lab access issues, environment configuration problems, authentication issues, and platform-related incidents.
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- Support and integrate AI code assistants (e.g., GitHub Copilot or similar tools) within learning environments.
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- Work with GitHub Codespaces or similar cloud development environments.
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- Maintain observability and monitoring layers, including logging, performance monitoring, debugging tools, and VS Code extensions.
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- Monitor lab usage, uptime, cloud costs, and overall platform health; proactively identify and resolve operational issues.
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- Maintain workplace templates, documentation, troubleshooting guides, FAQs, and operational runbooks.
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- Collaborate with faculty and curriculum teams to prepare, validate, and support labs before and during sessions.
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- Coordinate with curriculum teams, instructors, platform vendors, and IT/cloud teams for issue resolution and environment readiness.
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- Track, document, and manage incidents, service requests, escalations, and resolutions using support or ticketing systems.
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- Escalate complex infrastructure or platform issues to appropriate teams and ensure timely follow-up through resolution.
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- Set up, configure, and maintain cloud-based lab environments (AWS, GCP, Azure or similar).
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nCommunication & Coordination (Critical)

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- Strong written and verbal communication skills in English.
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- Proactive updates on lab readiness, incidents, maintenance, and releases.
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- Ensure all stakeholders are informed of changes, outages, and timelines.
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- Ability to gather requirements from instructors and translate into technical setups.
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- Maintain clear documentation and status reporting.
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- Collaborate across time zones with regular overlap with U.S. working hours.
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- Responsiveness during live classes and troubleshooting windows.
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- Escalate issues early and manage expectations until resolution.
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nRequired Skills

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- Hands-on experience with cloud platforms (AWS/GCP/Azure).
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- Strong Python scripting for automation and provisioning.
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- Experience with Docker, Git, and development workflows.
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- Familiarity with Codio or similar platforms and cloud IDEs (VS Code, Jupyter, Codespaces).
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- Exposure to AI code assistants (e.g., GitHub Copilot).
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- Familiarity with observability tooling and VS Code extensions.
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- Strong troubleshooting and documentation skills.
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- Ability to communicate technical topics to non-technical stakeholders.
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nPreferred

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- Experience supporting training institutes or bootcamps.
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- Linux administration and networking fundamentals.
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- Cloud cost monitoring and optimization experience.
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📌 Level 2 Support - Cloud & Coding Labs (Haryana)
🏢 Saras AI Institute
📍 Haryana