Location: Fort, Mumbai

CTC per annum: INR 2,40,000 - 3,00,000

Company Description Diagnex is an integrated healthcare ecosystem that brings diagnostics, home healthcare, pharmacy, and specialty care together under one trusted, tech-enabled platform. Operating across Mumbai, Kolkata, Howrah, and Hooghly, Diagnex combines in-house pathology and imaging with a digital-first infrastructure focused on accuracy, speed, and reliability. The organization partners with diagnostic entrepreneurs, doctors, and hospitals to deliver standardized operations, strong quality control, and patient-first service.

With three decades of healthcare experience, Diagnex is designed to reduce fragmentation and make healthcare more accessible, coordinated, and comfortable for families. Its care model emphasizes structured systems, transparent communication, and long-term continuity of care.

Role Description This is a full time, on-site role based in Mumbai for a Lead CRM, Telecalling and Sales professional. The role involves overseeing end-to-end customer relationship management activities, including managing CRM tools, maintaining accurate patient and partner data, and tracking communication history. The individual will lead telecalling operations, including outbound and inbound calls to patients, referring doctors, partners, and prospects, ensuring timely follow-ups and high-quality service.

Responsibilities include driving sales growth through lead generation,



conversion, and upselling, while coordinating with diagnostic centers, clinical teams, and operations for seamless service delivery. The Lead CRM, Telecalling and Sales professional will also monitor performance metrics, prepare reports, and implement process improvements to enhance customer experience and revenue outcomes.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and communication skills to manage patient, partner, and doctor interactions effectively.
- Candidates should possess solid sales and telecalling skills to drive lead generation, conversions, and retention across multiple healthcare services.
- Candidates should possess analytical skills to track performance metrics, interpret data, and support decision-making for sales and service improvements.
- Candidates should possess project management capabilities to coordinate campaigns, follow-up workflows, and cross-functional initiatives.
- Previous experience in healthcare, diagnostics, or service-oriented industries is beneficial.
- Comfort with CRM software, call management systems, and basic reporting tools is preferred.
- Ability to work in a fast-paced environment, manage multiple priorities, and maintain a patient-centric mindset.
- A bachelor’s degree in business, marketing, healthcare management, or a related field is advantageous.

📌 Lead CRM, Telecalling and Sales (Mumbai)
🏢 Diagnex
📍 Mumbai