Position: L1 IT Support Engineer

Experience: 2–3 Years

Qualification: Any Graduate / Diploma with relevant IT Certification Courses/ Preferred ITI Candidate.

Job Summary

We are looking for L1 IT Support Engineers to provide first-level technical support to end users across desktops, laptops, operating systems, network connectivity, printers, peripherals, and user access-related issues.

Key Responsibilities

- Provide first-level technical support to end users through phone, ticketing system, remote support, and in office assistance.
- Install, configure, and troubleshoot Windows operating systems.
- Troubleshoot desktop, laptop, hardware, and software-related issues.
- Install and configure applications, drivers, and system utilities.
- Troubleshoot LAN, Wi-Fi, Internet, and basic network connectivity issues.
- Provide printer, scanner, and peripheral support.
- Support user account creation, password reset, access permissions, and basic IT access requirements.
- Perform basic network troubleshooting such as IP configuration, ping, DNS, DHCP, and connectivity checks.
- Log, update, monitor, and close incidents through the IT ticketing/helpdesk system.




- Maintain proper documentation of user complaints and resolutions.
- Provide remote and on-site technical support.
- Identify recurring issues and report them to the appropriate L2/L3 team.
- Escalate complex hardware, software, network, and infrastructure issues to L2/L3 support.
- Assist with desktop/laptop deployment, asset allocation, and IT inventory activities.
- Support IT infrastructure and project teams whenever required.

Required Technical Skills

- Windows 10/11 installation and troubleshooting
- Desktop and laptop hardware troubleshooting
- Software/application troubleshooting
- LAN/Wi-Fi troubleshooting
- TCP/IP basics
- DHCP and DNS basics
- Printer and peripheral troubleshooting
- User account and access management
- Basic networking concepts
- Remote support tools
- IT ticketing/helpdesk systems

Preferred Certifications

- CompTIA A+
- CompTIA Network+
- CCNA
- Microsoft-related certifications
- Any relevant IT Support / Desktop Support certification

Work Location: In person

📌 Support Engineer (Vadodara)
🏢 Sigma University
📍 Vadodara