About AiSensy

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nAiSensy is a WhatsApp Engagement & Marketing platform helping businesses acquire, engage, sell, and support customers on WhatsApp.

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nWe work with leading brands including Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah and Cosco , along with thousands of SMBs and growing businesses.

nToday, 250,000+ businesses use AiSensy to power their WhatsApp engagement and marketing.

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nWe're building products across WhatsApp Marketing, Click-to-WhatsApp Ads, AI Agents, conversational commerce, automation and payments .

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nAs AiSensy continues to scale, we're looking for a Key Account Manager – Enterprise Accounts to own relationships with some of our most significant customers and help them get significantly more value from AiSensy.

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nThe Role

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nThis isn't a typical account management role where you simply check in with customers and resolve issues.

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nYou will own the relationship, growth, adoption, and revenue of strategic enterprise accounts.

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nYou'll become the primary point of contact for key customers, understand their business goals, identify opportunities to expand their use of AiSensy, and work with internal teams to make sure they succeed.

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nYour goal is to move customers from:

nCustomer → Active Customer → Growing Customer → Strategic AiSensy Account

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nYou'll work closely with Sales, Customer Success, Product, Support, Marketing, Partnerships, and Leadership to drive customer outcomes.

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nWe want someone who can build strong executive relationships, understand business problems, spot expansion opportunities, and take ownership until things get done.

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nWhat You'll Own

n1. Enterprise Account Ownership

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- Own a portfolio of strategic and enterprise customers.
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- Act as the primary point of contact for assigned accounts.
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- Build strong relationships with key stakeholders and decision-makers.
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- Understand each customer's business model, objectives, challenges, and WhatsApp strategy.
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- Establish regular account review and engagement cadences.
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- Build strong relationships across multiple stakeholders within each account.
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- Ensure customers receive a high-quality AiSensy experience.
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- Maintain a clear understanding of account health, risks, opportunities, and next steps.
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n2. Account Growth & Revenue Expansion

nYour responsibility doesn't end once the customer is onboarded.

nYou will actively identify opportunities to grow the account.

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- Identify expansion opportunities within existing enterprise accounts.
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- Drive upsell and cross-sell opportunities across AiSensy's products.
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- Identify opportunities around:
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- WhatsApp Marketing
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- Click-to-WhatsApp Ads
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- AI Agents
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- Automation
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- Conversational Commerce
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- Payments
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- Expand AiSensy's presence across business units, teams, products, and use cases.
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- Build account-specific growth plans.
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- Work with Sales and Product teams to convert opportunities into revenue.
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- Maintain a healthy expansion pipeline across assigned accounts.
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- Track account revenue, usage, adoption, and expansion potential.
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n3. Strategic Account Planning

nBuild a clear growth plan for every strategic account.

nFor each customer, understand:

nWhere are they today?

nWhat are they using AiSensy for?

nWhat are they not using yet?

nWhat business problem can we solve next?

nWho are the decision-makers?

nWhat can the account become?

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- Create account plans for key customers.
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- Map stakeholders and decision-makers.
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- Understand customer business priorities and upcoming initiatives.
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- Identify whitespace opportunities across products and teams.
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- Build quarterly and annual account growth plans.
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- Track progress against account-level objectives.
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- Present account plans and growth opportunities internally.
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n4. Customer Engagement & Executive Relationships





nBuild relationships beyond the day-to-day user.

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- Conduct regular business reviews with enterprise customers.
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- Engage senior stakeholders and decision-makers.
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- Present AiSensy solutions based on business objectives.
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- Share product updates, industry insights, and relevant use cases.
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- Identify opportunities to bring AiSensy leadership into strategic conversations.
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- Build relationships that support long-term retention and expansion.
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- Act as the voice of the customer internally.
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nThe goal is to become a trusted business partner , not just another vendor contact.

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n5. Product Adoption & Customer Success

nHelp customers get more value from AiSensy.

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- Monitor product adoption and account usage.
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- Identify underutilized products and features.
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- Educate customers on new AiSensy capabilities.
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- Work with Customer Success and Product teams to improve adoption.
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- Identify accounts showing declining engagement or usage.
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- Build action plans for at-risk accounts.
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- Ensure customer issues are followed through to resolution.
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- Collect customer feedback and communicate meaningful insights to Product and Leadership.
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n6. Customer Growth Programs

nDevelop structured programs to increase engagement and business outcomes across enterprise accounts.

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- Create account-specific growth and adoption plans.
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- Identify high-impact WhatsApp use cases.
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- Share best practices and successful customer use cases.
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- Help customers improve their WhatsApp marketing and engagement strategy.
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- Drive adoption of new AiSensy products and capabilities.
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- Identify opportunities to replicate successful use cases across different teams or business units.
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n7. Cross-Functional Execution

nEnterprise accounts require strong internal coordination.

nWork closely with:

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- Sales
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- Customer Success
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- Product
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- Customer Support
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- Marketing
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- Partnerships
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- Engineering
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- Leadership
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nto ensure smooth execution across strategic accounts.

nYou will coordinate internal teams, manage expectations, remove blockers, and ensure commitments made to customers are followed through.

nYou own the outcome—even when multiple teams are involved.

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n8. Retention & Account Health

nOwn the overall health of your accounts.

nMonitor:

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- Product usage
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- Customer engagement
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- Revenue
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- Expansion
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- Renewal
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- Support issues
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- Customer satisfaction
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- Stakeholder relationships
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nIdentify churn risks early.

nBuild account recovery plans where required.

nWork proactively rather than waiting for the customer to raise a problem.

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n9. Customer Advocacy & Strategic Relationships

nTurn successful customers into long-term AiSensy advocates.

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- Identify customers with strong business outcomes.
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- Build opportunities for:
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- Case studies
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- Customer testimonials
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- Customer stories
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- Webinars
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- Events
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- References
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- Brand Showcase
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- Work with Marketing to showcase customer success.
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- Build relationships that create opportunities for referrals and introductions.
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n10. Reporting & Account Intelligence

nMaintain strong visibility into your account portfolio.

nTrack:

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- Account revenue
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- Expansion revenue
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- Product adoption
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- Usage
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- Renewal status
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- Account health
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- Pipeline
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- Upsell opportunities
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- Customer risks
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- Key stakeholder relationships
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nMaintain accurate CRM records and account plans.

nProvide regular updates on:

nWhat's growing?

nWhat's at risk?





nWhat's the opportunity?

nWhat needs leadership attention?

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nWhat We're Looking For

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nMust Have

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- 4–7 years of experience in Key Account Management, Enterprise Account Management, Customer Success, Account Growth, or Business Development.
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- Proven experience managing and growing existing enterprise/B2B accounts .
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- Experience owning a portfolio of strategic customers.
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- Track record of driving upsell, cross-sell, expansion, retention, or account revenue growth .
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- Strong understanding of B2B SaaS and enterprise customer relationships.
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- Strong stakeholder and relationship management skills.
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- Experience interacting with senior decision-makers.
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- Strong commercial understanding and negotiation skills.
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- Excellent communication and presentation skills.
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- Strong problem-solving and project management abilities.
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- Ability to coordinate multiple internal teams to deliver customer outcomes.
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- Strong ownership and follow-through.
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- Comfortable working in a fast-moving startup environment.
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nGood to Have

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- Experience in B2B SaaS, MarTech, CPaaS, CRM, FinTech, AI, automation, or technology .
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- Experience with WhatsApp Business API .
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- Understanding of WhatsApp Marketing and conversational commerce.
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- Experience managing large enterprise accounts.
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- Experience with strategic account planning.
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- Experience running QBRs / business reviews.
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- Experience with customer expansion and land-and-expand models.
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- Experience working with agencies, resellers, or technology partners.
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- Experience with CRM tools such as Salesforce, HubSpot, Zoho, or similar.
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- Strong understanding of digital marketing and customer engagement.
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nWhat Will Make You Stand Out

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- You've grown large enterprise accounts significantly .
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- You can demonstrate measurable expansion or revenue growth from existing customers.
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- You know how to find whitespace inside an account.
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- You've successfully expanded relationships from one team/business unit to multiple.
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- You can engage both users and senior decision-makers.
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- You understand customer business problems—not just product features.
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- You know how to run a strong QBR and turn it into an account-growth conversation.
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- You proactively identify churn risks before they become problems.
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- You can coordinate multiple teams and still own the final outcome.
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- You have experience selling additional products into existing accounts.
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- You can turn successful customers into references, case studies, and advocates.
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nWhy Join AiSensy?

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nWork With Recognized Brands

nYou'll work directly with businesses including Adani, Vivo, PhysicsWallah, Godrej, Wipro, Asian Paints, India Today Group and more.

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nWork on a High-Impact Product

nBusinesses use AiSensy to acquire, engage, sell, and support customers through WhatsApp.

nThe product directly connects to customer engagement and revenue.

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nBuild Strategic Relationships

nYou'll work with enterprise businesses and senior stakeholders rather than managing transactional accounts.

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nReal Ownership

nYou'll own:

nRelationship + Adoption + Retention + Expansion + Revenue

nGrow With the Category

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nAiSensy is building across WhatsApp Marketing, Click-to-WhatsApp Ads, AI Agents, conversational commerce, automation and payments .

nThat gives you multiple opportunities to expand customer relationships as the platform grows.

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nThe Bottom Line

nWe're looking for a Key Account Manager who thinks beyond account management.

nSomeone who can build relationships, understand the customer's business, identify opportunities, drive adoption, solve problems, and grow the account.

nSomeone who doesn't wait for customers to ask:

n"What else can AiSensy do for us?"

nYou should already know the answer.

nIf you know how to turn enterprise customers into long-term, growing AiSensy accounts —

ncome build with us.

📌 Key Account Manager (Haryana)
🏢 AiSensy
📍 Haryana