ITSE ServiceNow Solutions Engineer (Gurugram)

ITSE ServiceNow Solutions Engineer (Gurugram)

27 Sep
|
McCormick India
|
Gurugram

27 Sep

McCormick India

Gurugram

Roles and Responsibilities :

- Design and implement IT Service Management (ITSM) solutions using ServiceNow platform to meet business requirements.

- Collaborate with stakeholders to understand their needs and develop technical designs for ITSM processes, workflows, and integrations.

- Develop CTA (Change, Problem, Incident) management processes, procedures, and templates to ensure compliance with industry standards.

- Provide training and support to end-users on newly implemented ITSM solutions.

Job Requirements :

- 8-14 years of experience in Solution Design & Engineering role with expertise in ITSM/ServiceNow implementation.

- Solid understanding of architecture principles and ability to apply them in solution design.

- Experience with CSM (Customer Success Management), HRSd (Human Resources Service Delivery), SecOps (Security Operations), ITIL v3/v4 frameworks.

📌 ITSE ServiceNow Solutions Engineer (Gurugram)
🏢 McCormick India
📍 Gurugram

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