Key Responsibilities

- IT Helpdesk & End-User Support

- Provide day-to-day IT support to employees across India and Australia offices.
- Troubleshoot laptops, desktops, mobile phones, operating systems,

applications, and network-related issues.
- Perform hardware and software diagnostics, application installation,

printer/scanner setup, and operating system troubleshooting.
- Support Microsoft 365, Gmail, JotForm, biometric systems, business portals,

applications, websites, and deployment-related issues.
- Configure and support iOS and Android devices, email applications, WhatsApp,

and business applications.
- Install, update, and troubleshoot printers, scanners, cameras, NVR systems, and

other peripherals.
- Manage biometric attendance systems, including synchronization, user updates,

and punch-related troubleshooting.
- Monitor CCTV cameras, DVR/NVR recording, and mobile access to CCTV

footage.
- Support user onboarding and offboarding, including account creation,

permissions, access revocation, and data archiving.
- Manage shared folders, drives, permissions, and access requirements.
- Provide support for daily login, spreadsheet access, online forms, and other user

access requirements.
- Microsoft 365 & Google Workspace Administration

- Create and manage Microsoft 365 users, groups, licenses, policies, and

configurations.
- Administer Exchange Online and troubleshoot email delivery and flow issues.
- Configure routing rules, perform message tracing, and manage shared

mailboxes.
- Manage Microsoft Entra ID / Azure AD configurations.
- Implement and troubleshoot MFA and Conditional Access policies.
- Manage Microsoft Intune device enrollment, configuration, application

deployment, compliance policies, and Windows Autopilot.
- Configure Microsoft security features including Safe Links, Safe Attachments,

Defender protections, and IP/domain whitelisting.
- Manage data loss prevention, retention policies, audit logs, and insider-risk

alerts.
- Monitor and maintain shared mailboxes, storage, archives, and usage.
- Configure transport rules and centrally manage email signatures/footers.
- Optimize Microsoft 365 licensing and subscriptions.
- Handle Microsoft 365 service support and billing-related activities.
- Administer Google Workspace, including user management, email configuration,

and billing across multiple domains.
- Cybersecurity & Risk Management

- Implement and maintain endpoint security and Microsoft Defender protections.
- Monitor security alerts and investigate potential security issues.
- Review quarantined emails and take appropriate action.
- Configure and manage Sophos Firewall rules, policies, and security

configurations.
- Monitor endpoint and firewall security.
- Support phishing simulations and employee security-awareness activities.
- Monitor unusual user activity and potential insider-risk situations.
- Maintain processes for responding to security incidents and potential breaches.
- Improve form and application security by reducing spam, unnecessary plugins,

and risky backend configurations.
- Windows Server & IT Infrastructure

- Manage and maintain Windows Server 2019 infrastructure.




- Apply required server updates and maintain system health.
- Manage Windows services, user accounts, groups, permissions, and access

rights.
- Manage domains, DNS, nameservers, and SSL certificates.
- Configure and maintain GoDaddy and Enom domain-related services.
- Monitor applications and services hosted on internal servers.
- Manage biometric servers and ensure synchronization between devices and

systems.
- Manage Microsoft SQL services and server-side backups.
- Troubleshoot server, service, application, and infrastructure-related issues.

5. Hosting, Website & Database Infrastructure
- Deploy, debug, migrate, and maintain websites and web-based projects.
- Manage hosting environments such as Bluehost and GoDaddy.
- Configure and maintain DNS records including MX, CNAME, and TXT.
- Create and configure subdomains and nameserver settings.
- Install and configure required frameworks and server components.
- Install, renew, and manage SSL certificates across domains and subdomains.
- Configure and maintain multi-domain web-server environments using Apache

and Nginx.
- Support hosted applications and services, including Streamlit, Flask-based

applications, biometric synchronization systems, and webhook integrations.
- Troubleshoot 403 errors, application errors, permission issues, and hosting

related problems.
- Monitor website security, scan for malware, apply patches, and monitor hosted

systems.
- Maintain automated backups and ensure hosted applications are backed up

regularly.
- Development & IT Automation Support

- Support Python and Flask-based internal systems, dashboards, and biometric

synchronization applications.
- Automate data transfer between internal servers and online hosting

environments.
- Develop and maintain automation for bulk email processes.
- Automate email-to-Excel data processing.
- Work with Excel macros and advanced formulas.
- Manage JotForm workflows, submissions, validations, and automated

responses.
- Automate data updates between JotForm and associated spreadsheets.
- Develop and test automation using Google Apps Script and VBA.
- Work with internal teams to automate repetitive IT and business processes.

7. Projects & Specialized Systems
- Troubleshoot bugs and issues in HRMS software.
- Support attendance dashboards and real-time biometric reporting.
- Develop prototypes and support web-based projects according to business

requirements.
- Support specialized automation projects such as truck temperature monitoring

and pre-start inspection systems.
- Troubleshoot, reconfigure, and improve specialized IT systems.
- Assist internal developers and designers with infrastructure, technical, and

project-related requirements.
- Technical Support, Training & Access Management





- Provide remote technical support through tools such as UltraViewer, Microsoft

Teams, and phone support.
- Train employees on Microsoft 365, biometric systems, business applications,

and internal processes.
- Configure and prepare laptops, mobile phones, applications, and other devices

for new employees.
- Manage user permissions, roles, access rights, and policies.
- Provide step-by-step technical guidance and troubleshooting support to

employees.
- Vendor & Procurement Management

- Coordinate procurement of laptops, mobile phones, SIM cards, headsets, and

other IT equipment.
- Communicate with ISPs, telecom providers, hosting providers, software vendors,

and IT service providers.
- Raise, monitor, and follow up on vendor support tickets and escalations.
- Coordinate with service providers including Sophos, Microsoft 365,

Gmail/Google Workspace, biometric providers, computer vendors, and telecom providers.
- Manage contracts, service-level agreements, pricing, and IT-related costs.
- Support IT spending optimization and vendor coordination.

10. Network & Connectivity Management
- Manage office internet and network connectivity.
- Work with ISP connections such as Jio and other business connectivity

providers.
- Configure and troubleshoot routers, switches, and network cabling.
- Maintain an organized and reliable office network infrastructure.
- Configure and manage Wi-Fi access points, coverage, and security.
- Configure and maintain VPN access for secure remote connectivity.
- Monitor network bandwidth, connectivity, uptime, and performance.
- Troubleshoot network outages, connectivity problems, and access-related

issues.
- IT Policies & Documentation

- Draft and maintain IT usage and security policies.
- Prepare Standard Operating Procedures (SOPs).
- Create troubleshooting guides and technical documentation.
- Maintain training and process documentation for IT systems.
- Document infrastructure configurations, processes, and operational procedures.

12. Communication & Meeting Systems
- Administer Microsoft Teams and Google Meet.
- Support meeting setup, recordings, and collaboration tools.
- Manage 8x8 and WhatsApp Business accounts.
- Troubleshoot communication-system-related issues.
- Configure conference-room systems for meetings.
- Support internal communication requirements and related configurations.
- Coordinate with departments and management on IT-related requirements.

13. IT Research, Improvement & Scalability
- Research new IT tools, technologies, and services based on business

requirements.
- Test and evaluate recent software and infrastructure solutions.
- Identify opportunities to improve IT workflows and user experience.
- Monitor developments in IT, email, networking, and cybersecurity.
- Conduct Proof of Concepts (POCs) before implementing new solutions.
- Evaluate new technologies for suitability and scalability.
- Plan infrastructure improvements to support future organizational growth.

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits

- Health insurance
- Leave encashment
- Paid time off

Work Location: In person

📌 IT Infrastructure & Network Engineer (Magdalla)
🏢 Saileela Infotech Consultancy
📍 Magdalla