**This role is for one of Weekday's clients

Salary range: Rs 400000 - Rs 500000 (ie INR 4 - 5 LPA)** Min Experience: 4+ years

Location: Mumbai, Maharashtra, India

JobType: full-time

We are looking for a skilled and proactive IT Executive with 4-6 years of experience to manage and support the organization's day-to-day information technology operations. The ideal candidate will have strong hands-on knowledge of Information Technology, IT infrastructure, systems administration, troubleshooting, hardware and software management, network support, and IT security .

The IT Executive will be responsible for ensuring the availability, reliability, and security of IT systems while providing timely technical support to employees. This role requires strong problem-solving abilities, attention to detail, and the ability to coordinate effectively with internal teams and external IT vendors.

Requirements Key Responsibilities

- Manage day-to-day IT operations, ensuring smooth functioning of hardware, software, networks, systems, and other technology resources
- Provide first- and second-level technical support to employees for hardware, software, network, email, system access, and application-related issues
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, networking equipment, operating systems, and other IT assets
- Monitor IT infrastructure, network connectivity, system performance, and availability to identify and resolve issues proactively
- Manage user accounts, access permissions, email accounts, shared drives, and other IT-related access requirements
- Maintain accurate records of IT assets, licenses, warranties, configurations, and inventory
- Coordinate with external vendors and service providers for hardware procurement, software licensing, internet connectivity, AMC services, and technical support
- Assist in implementing and maintaining IT security practices, including access controls, antivirus solutions, endpoint protection, backups, and security updates
- Perform regular system updates,



software installations, patch management, and preventive maintenance
- Support data backup and recovery processes and help ensure business continuity of critical IT systems
- Identify recurring technical issues and recommend improvements to enhance system reliability and employee productivity
- Assist in implementing new IT systems, applications, infrastructure upgrades, and technology initiatives
- Prepare and maintain IT documentation, troubleshooting guides, system records, and standard operating procedures
- Ensure compliance with internal IT policies, security standards, and organizational procedures
- Coordinate with different departments to understand their technology requirements and provide appropriate IT solutions

Must-Have Skills
- Information Technology
- IT Operations & Support
- Hardware and software troubleshooting
- Desktop and system administration
- Network troubleshooting and connectivity management
- Windows operating systems and common business applications
- User account and access management
- IT asset and inventory management
- IT security and endpoint management
- Backup and system maintenance
- Vendor and service-provider coordination
- Strong analytical and problem-solving skills

Good-to-Have Skills
- Knowledge of cloud platforms and SaaS applications
- Familiarity with Microsoft 365 administration
- Exposure to Active Directory, DNS, DHCP, VPN, and LAN/WAN environments
- IT helpdesk or ticketing systems experience
- Knowledge of cybersecurity best practices
- ITIL or other relevant IT certifications

Qualifications & Experience

- Bachelor's degree in Information Technology, Computer Science, Computer Applications, or a related discipline
- 4-6 years of relevant experience in IT / Information Technology operations and support
- Robust communication and interpersonal skills with the ability to work with users across different departments
- Ability to prioritize multiple technical issues, manage deadlines, and work effectively in a fast-paced environment
- A hands-on, service-oriented approach with strong ownership of IT operations and problem resolution

📌 IT Executive (Mumbai)
🏢 Weekday AI (YC W21)
📍 Mumbai