1. Job Purpose

To manage and maintain the company's IT infrastructure, hardware, software, network, systems, user support, data security, and day-to-day IT operations across the plant and offices.

1. Key Responsibilities

A. IT Infrastructure

- Maintain computers, laptops, printers, scanners, servers, and other IT equipment.

- Install, configure, and maintain hardware and software.

- Monitor internet, LAN, Wi-Fi, and network connectivity.

- Coordinate with vendors for IT equipment, AMC, repairs, and technical support.

- Maintain IT asset records and ensure proper allocation of IT assets.

B. User Support

- Provide day-to-day technical support to employees.

- Resolve hardware, software, printer, email, internet, and system-related issues.

- Create and manage user accounts, passwords, and access permissions.

- Provide support for new employee joining and employee separation.

C. Data &

- Security

- Ensure regular backup of key company data.

- Maintain antivirus and basic cybersecurity controls.

- Monitor unauthorized access and report security incidents.

- Ensure proper access control for company systems and data.

- Maintain confidentiality of company information.

D. Software &

- Systems

- Install and maintain required business applications and software.

- Support ERP, CRM, HRMS, email, attendance, CCTV, and other company systems.

- Coordinate with software vendors for troubleshooting and updates.

- Maintain software licenses and renewal records.

E. CCTV &

- Security Systems

- Monitor the functioning of CCTV systems and recording equipment.

- Coordinate maintenance and troubleshooting of CCTV.

- Support biometric attendance/access-control systems.

- Maintain records of IT-related security systems.

F. IT Documentation &

- Administration

- Maintain IT asset register, software register, license records, and AMC details.





- Prepare IT issue/complaint records and maintenance reports.

- Maintain documentation of network and IT infrastructure.

- Follow company IT policies, procedures, and information-security requirements.

1. Daily Activities

- Check network and internet connectivity.

- Attend employee IT support requests.

- Check servers, backups, CCTV, and critical systems.

- Resolve hardware/software issues.

- Monitor IT equipment and system performance.

- Update IT issue and maintenance records.

1. Required Skills

- Good knowledge of Windows, MS Office, hardware, networking, and troubleshooting.

- Basic knowledge of LAN, Wi-Fi, routers, switches, and TCP/IP.

- Knowledge of data backup and antivirus/security practices.

- Good problem-solving and communication skills.

- Ability to coordinate with IT vendors and service providers.

- Ability to work independently and provide timely support.

1. Qualification &
- Experience

Qualification: Diploma / B.E. / B.Tech. / B.Sc. / BCA / MCA in IT, Computer Science, or equivalent.

Experience: 2–5 years of relevant experience in IT support, system administration, networking, or a manufacturing/industrial organization.

1. Key Performance Indicators (KPI)

- Timely resolution of IT support issues.

- Network and internet uptime.

- Regular completion of data backups.

- IT asset records maintained accurately.

- Timely preventive maintenance of IT equipment.

- Software/license renewal tracking.

- Compliance with company IT and security procedures.

- User satisfaction with IT support.

1. Preferred

- Experience in a manufacturing/engineering company.

- Knowledge of ERP/CRM systems.

- Knowledge of CCTV and biometric systems.

- Basic knowledge of cybersecurity and data protection.

- Experience handling multiple offices/locations

Pay: ₹10,706.56 - ₹20,000.00 per month

Benefits

- Leave encashment

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 IT Executive (Rajkot)
🏢 Top Crane systems
📍 Rajkot