Role Description

We are looking for a driven, client-focused Manager with solid communication and problem-solving skills to build and grow our Service Management capability. The role works with leadership and client teams to improve aftermarket and service operations through strategy, process redesign, operating-model change, data and analytics, automation, and technology enablement.

The Manager leads project workstreams and teams of Analysts and Consultants, ensuring high-quality delivery and supporting capability growth.

Key responsibilities include

- Lead workstreams and small-to-medium project teams delivering service strategy, operating model, process redesign, analytics, and technology-enabled transformation.
- Diagnose client challenges across field service, maintenance, connected service, warranty, installed base, spare parts planning, inventory, fulfillment, repair, returns, and dealer or partner operations.
- Facilitate client workshops, current-state assessments, fit-gap analyses, process design sessions, and requirements definition with business and technology stakeholders.
- Design target processes,



capabilities, governance, KPIs, business requirements, benefits cases, and implementation roadmaps for service transformation.
- Translate business needs into functional designs and collaborate with technology teams across ERP, EAM, FSM, CRM, PLM, IoT, planning, analytics, and control-tower platforms.
- Develop data-led solutions using service, asset, installed-base, work-order, warranty, parts, inventory, supplier, and customer data to improve uptime, service levels, productivity, cost-to-serve, and working capital.
- Manage day-to-day delivery, plans, risks, issues, dependencies, quality, and stakeholder communication using structured project management and Agile ways of working.
- Coach Analysts and Consultants, review deliverables, and contribute to an inclusive, high-performing team setting.
- Support proposals, RFP responses, solution development, estimates, client presentations, reusable assets, thought leadership, and points of view.

📌 I&P-GN-SC&E-Manager - VCR - Advisory & Value Framework (Bengaluru)
🏢 Accenture in India
📍 Bengaluru