- Handle customer queries and provide support through international chat and voice channels.
- Communicate professionally and effectively with international customers.
- Resolve customer concerns and provide accurate information.
- Maintain a high level of customer satisfaction and service quality.
- Follow company policies, process guidelines, and quality standards.
- Meet performance targets, including productivity, quality, and customer satisfaction.
- Maintain accurate records of customer interactions and follow up as required.
Eligibility Criteria
- Minimum qualification: 12th pass / Any Graduate.
- Freshers and experienced candidates are welcome.
- Excellent verbal and written communication skills in English.
- Willingness to work in a 24/7 rotational shift environment.
- Candidates should be comfortable handling both chat and voice support.
- Strong customer service and problem-solving skills.
Shift Details
- Working Hours: 8 hours per shift.
- Shift Pattern: 24/7 rotational shifts.
- Weekly Off: Two fixed weekly offs – Saturday and Sunday.
- Cab Facility: Two-way cab facility available within a 15 km radius.
Benefits
- Opportunity to work in an international customer support process.
- Structured training and process guidance.
- Career growth opportunities based on performance.
- Two-way cab facility within the eligible radius.
Job Types: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
Advantages
- Health insurance
- Paid time off
- Provident Fund