Cab Facility: Both-side cab facility available, including support for applicable odd-hour shifts
Job Overview
We are hiring Customer Support professionals for a Seller Support process in Pune. The role involves assisting sellers with queries, providing accurate information, and ensuring timely resolution through professional customer service.
Key Responsibilities
- Handle seller/customer queries through the designated support process.
- Understand concerns and provide accurate resolutions.
- Maintain professional communication throughout customer interactions.
- Follow process guidelines and maintain service quality standards.
- Document interactions and update relevant information accurately.
- Escalate complex issues to the appropriate team when required.
Candidate EligibilityCandidates with E-commerce / Seller Support Experience
- Experience in E-commerce Seller Support or Customer Service preferred.
- Both International and Domestic Customer Service experience can be considered.
- Minimum B2-level communication skills.
- Strong customer-handling and problem-solving abilities.
Candidates from Other Customer Service Backgrounds
- Minimum B2 communication skills.
- International Customer Service experience is mandatory.
- Robust verbal and written communication.
- Customer-focused approach with good problem-solving skills.
Interview Process
HR Interview → Assessment/Test → Operations Round
Why Consider This Opportunity?
- Large-scale hiring for a structured customer support process.
- Competitive compensation of up to ₹32,000 CTC.
- Both-side cab facility available.
- Opportunity to work in a professional customer support environment.
Interested candidates can apply with their updated resume.
Email - [email protected]
Contact - (phone hidden)
Pay: ₹30,000.00 - ₹32,000.00 per month
Work Location: In person
📌 International Chat Support Executive – Seller Support (Pune)
🏢 MBSPL
📍 Pune
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