Position: Customer Service Executive / Voice Process Executive
Location: Airoli, Navi Mumbai, Thane, Maharashtra
Job Type: Full-Time | Work From Office
Experience: Freshers & Experienced Candidates
Qualification: HSC / Graduate
Process: International Voice Process
Job Responsibilities
- Handle inbound and/or outbound customer calls professionally.
- Understand customer queries and provide accurate resolutions.
- Maintain a positive and professional customer experience.
- Follow company SOPs, quality standards and call-handling procedures.
- Record and update customer information and call details in the system.
- Achieve assigned quality, productivity and customer-service targets.
- Escalate unresolved issues to the appropriate department.
- Maintain proper attendance and adherence to shift schedules.
- For sales processes, identify upselling and cross-selling opportunities.
Candidate Requirements
- HSC pass or Graduate from any recognized institute.
- Freshers can apply; prior BPO/customer-service experience is an advantage.
- Good verbal communication skills.
- Good English communication is required for international voice processes.
- Basic computer knowledge and typing skills.
- Customer-focused attitude with positive listening skills.
- Comfortable working in rotational shifts/night shifts for international processes.
- Willing to work from the Airoli, Navi Mumbai location.
Shift & Working Days
- 5 working days per week for many international processes.
- 2 rotational week-offs.
- Rotational/US/night shifts may apply depending on the process.
Benefits
- Incentives upto 40k
- Overtime pay of 200 - 300
- Pick up and drop benefits
- Travelling accomodations upto 3k
Skills Required
Communication | Customer Handling | Active Listening | Problem Solving | Basic Computer Skills | Typing | Teamwork | Target Orientation
- PF
- Medical/insurance benefits for eligible roles
- Transport/cab facility as per company policy
- Paid training
- Career growth opportunities