nOpportunity: Potential full-time role based on performance
nAbout the Role
nWe are looking for a proactive and responsible Learning Operations Intern to support learner engagement and day-to-day activities within the Learning Team. The role will involve regularly connecting with learners, tracking their progress and supporting smooth program delivery.
nKey Responsibilities
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- Call learners regarding attendance, assignments, assessments and upcoming sessions
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- Follow up with inactive or at-risk learners and encourage participation
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- Understand learner concerns and coordinate with the relevant teams for resolution
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- Maintain accurate calling, follow-up and learner-engagement trackers
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- Support learner communication through calls, WhatsApp, email and LMS
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- Assist with live-session coordination and faculty follow-ups
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- Track attendance, submissions, assessments and learner feedback
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- Support the Learning Team with reports and other operational activities
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nSkills Required
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- Good verbal and written communication skills
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- Comfortable speaking with learners over calls
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- Basic knowledge of Excel or Google Sheets
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- Robust coordination, follow-up and organisational skills
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- Patient and empathetic approach toward learners
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- Ability to manage multiple tasks and timelines
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nFresh graduates who are interested in education, learner experience and operations are encouraged to apply.