Integration Analyst (IBM API Connect)

Experience: 24 Years

- We are looking for an Integration Analyst with 3-5 years of experience in IBM API Connect (APIC) v10, whether deployed standalone or via Cloud Pak for Integration (CP4I), along with strong exposure to production support, API monitoring, troubleshooting, incident management, and Root Cause Analysis (RCA).

Experience with other integration platforms such as IBM App Connect Enterprise (ACE), Boomi, or MuleSoft will be an added advantage.

Key Responsibilities

- Provide production support for APIs and integrations built on IBM API Connect (standalone or on CP4I).

- Monitor APIs, API Gateway traffic, message flows, and integration jobs for availability and performance.

- Troubleshoot API failures, connectivity issues, authentication/authorization errors, timeouts, and data-related issues.

- Configure and troubleshoot custom connectors/policies, API proxies, and gateway-level extensions in APIC.

- Implement and support OAuth 2.0, API keys, client ID/secret, JWT validation, and other security schemes for API access control.

- Manage certificates, SSL/TLS configurations, and mutual TLS setups for secure API communication.

- Analyze application, gateway, and middleware logs to perform Root Cause Analysis (RCA).

- Coordinate with source/target systems, application teams, infrastructure teams, and stakeholders for issue resolution.

- Manage incidents and service requests within defined SLA timelines.

- Support deployments, API lifecycle management (create, publish, version, retire), production validation, and configuration changes.

- Maintain troubleshooting guides, RCA documents,



and support documentation.

- Communicate incident status, impact, and resolution updates to technical and business stakeholders.

Required Skills

- 3-5 years of hands-on experience with IBM API Connect (APIC) v10, deployed either standalone or on Cloud Pak for Integration (CP4I) , including API creation, publishing, API Gateway, Developer Portal, and product/plan management.

- Strong understanding of APIC-specific concepts: custom connectors/extensions, gateway policies, rate limiting, API assembly flows.

- Good working knowledge of OAuth 2.0, API security, certificates, and SSL/TLS.

- Good understanding of REST APIs, SOAP Web Services, JSON, XML, HTTP/HTTPS, and integration concepts.

- Hands-on experience in production/application support and API troubleshooting.

- Experience with monitoring, log analysis, incident management, and RCA.

- Knowledge of API testing tools such as Postman, SoapUI, or curl.

- Basic knowledge of SQL, databases, messaging, and integration protocols.

- Valuable analytical, troubleshooting, and communication skills.

- Ability to coordinate effectively with stakeholders and cross-functional teams.

Good to Have

- Working knowledge of IBM App Connect Enterprise (ACE), Boomi, or MuleSoft.

- Familiarity with Red Hat OpenShift / container platforms, since CP4I is deployed on OpenShift.

- Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, ELK, or similar tools.

- Familiarity with ServiceNow/Jira and ITIL processes.

Preferred: Any of the Following Certifications

- IBM API Connect Certification

- MuleSoft Certified Developer- L1

📌 Integration Developer (Bengaluru)
🏢 PwC
📍 Bengaluru