: Experience 3.0+ Years Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. Be logged-in and available to answer calls through our global Service Desk call centre solution. Actively participate in team meetings and suggest opportunities for continual improvement.
Support Service
Desk KPI/TTI measures. Be part of a rotered on call team during weekends, this should have you on-call once a month Develop and maintain both technical and customer documentation for standards, processes and procedures. Monitor group email inbox and enter into ticketing system.
Working Hours: 3 shifts on a rotational basis-06:30 - 14:30 (IST)-14:30 - 22:30 (IST)-22:30 - 06:30 (IST)# Immediate start preferred
📌 Information Technology Support Specialist (Pune)
🏢 Stefanini Group
📍 Pune
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