:

The position of an Infoblox DDI L2 is responsible for the ongoing network operations management to provide 24x7 support.

Total Experience : 5 - 10 years

Key Responsibilities :

- Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network DNS, DHCP, IPAM, Time Services troubleshooting techniques and performance analysis
- Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate
- Ensure SLAs are met - Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms
- Perform monitoring and maintenance of overall workplace working with experienced team members
- Perform change controls. Update process documentation and team portals
- Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis
- Communicate with peers and managers regarding system issues & participate in 24x7 on-call
- Automate operational tasks to make processes simpler and more robust
- Provide an effective network DDI capacity plan
- Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth

Additional Responsibilities :

- Oversees the management of service level agreements (SLAs) with vendors and service providers
- Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions
- Serves as the senior-level escalation point for DDI network operations to resolve critical incidents
- Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders
- Provides leadership, management, direction, and technical oversight for the network operations department

Required Qualifications and Experience :

- Bachelors degree, or related qualification
- Minimum 2 years working experience in Infoblox
- Experience of working in a multi-cultural,



virtual team, across multiple geographical regions
- Extensive support of Routing Protocols/Technologies
- Hands on Experience with DDI / IP Address migration to Infoblox
- Drive delivery of DDI solutions, including project and implementation support
- Thorough understanding of DHCP, DNS, IP Addressing and Time Services
- High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS
- Experience in installing, configuring, and troubleshooting Infoblox Grid Master, Grid Manager, Grid Members
- Experience in configuring and troubleshooting Infoblox HA setup and NTP
- Experience diagnosing network problems using Wireshark, Fiddler, and other diagnostic tools
- Knowledge in Infoblox reporting
- Thorough understanding of Infoblox operations and maintenance
- Creating & modifying DNS zone files manually (forward and reverse zones)
- DNS Anycast
- DHCP FOA
- Time Services knowledge of : NTP & PTP
- Work collaboratively with other teams such as LAN, WAN, firewall, Active Directory, Hosting etc.
- Integration of DNS and DHCP in Active Directory environment
- Strong understanding of application communication methodologies
- Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results
- Knowledge of Linux and UNIX system
- Scripting knowledge (i.e. Shell, Perl)
- High level of confidence and competence communicating on bridges
- Experience with monitoring tools and strategies
- Perform or participate in complex maintenance or deployment activities
- Create or modify documentation in response to new events and learnings
- Routinely provide constructive feedback for improvement opportunities
- Ability to coordinate and direct activities across multiple teams
- Excellent customer focus and engagement skills
- Advanced knowledge of technical/business environment and problem determination strategies
- Develops and maintains standard operating procedure manual and processes used by the team
- Certification is preferred (CCNP, Infoblox Certified, DDI OEM Certifications)

📌 Infoblox DDI Engineer - Network Operations (India)
🏢 Athena Bharatjobs (Affiliate of Athena Consultancy Services
📍 India