WHO ARE WE?

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nWE CONNECT PEOPLE AND WORK

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nTrueBlue (NYSE: TBI ) is a leading staffing, recruiting and workforce management company. The company fills individual positions on demand, staffs' entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, productive workforce in a wide variety of industries including - construction, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy.

TrueBlue assigns as many as 100,000 people to work each day, drawing from a data base of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.

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nROLE

nThis position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Documents, tracks and monitors issues to ensure a timey resolution.

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nESSENTIAL DUTIES and RESPONSIBILITIES

n▪ Provide technical assistance and support for incoming queries/calls and issues related to computer systems, software, and hardware

n▪ Identify and diagnose issues and problems

n▪ Categorize and record reported queries and provide solutions

n▪ Support problem identification

n▪ Advise users on appropriate course of action

n▪ Monitor issues from start to resolution

n▪ Escalate, if needed, unresolved problems to a higher level of support

n▪ Provide essential online security advice and support





n▪ Managing one or more customer service

n▪ Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services

n▪ Receives and handles requests for service, following agreed procedures

n▪ Promptly allocates calls as appropriate

n▪ Logs incidents and service requests and maintains relevant records

n▪ Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions

n▪ Identifies and classifies incident types and service interruptions

n▪ Records incidents cataloging them by symptom and resolution

n▪ During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements

n▪ Type at least 45 WPM

n▪ Proficient in basic troubleshooting

n▪ Good grasp of Current Operating System functionality

n▪ Basic understanding of computer hardware

n▪ Proficient with Microsoft products

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nSKILLS AND QUALIFICATIONS

n▪ Excellent Communication & Customer handling skills

n▪ ITIL process knowledge

n▪ Well versed with Service Now ticketing tool

n▪ Adhere to TB ITSD guidelines

n▪ Good hands-on Active Directory, MS Office 365, Account Provisioning and Account Creation

n▪ Basic understanding of computer hardware

n▪ Basic Knowledge of Teams/Outlook applications

n▪ 1-3 Years of experience in a similar role

n▪ B. Tech/B.E. in Computers, BCA in Computers, B. Sc in Computers

📌 Identity & Access Management Specialist I (Haryana)
🏢 TrueBlue India
📍 Haryana