Application Support & Maintenance - IBM Tivoli IBM Tivoli Support Engineer – Role: IBM Tivoli Support Engineer / Application Support Engineer Support Level: L2/L3 Experience: Typically 4–8 years The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster including weekend support.

Key Responsibilities • Provide L2/L3 production support for IBM Tivoli applications and components.

- Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
- Troubleshoot Tivoli application/service failures and connectivity issues.
- Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
- Investigate alerts and production incidents using application and OS logs.
- Perform root cause analysis (RCA) for recurring or critical incidents.
- Support installation, configuration, patching, upgrades, and maintenance activities.
- Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
- Write and maintain Shell/Python scripts for monitoring,



health checks, log analysis, and operational automation.
- Work with database teams for Tivoli-related database connectivity and performance issues.
- Handle incident/change/problem/service-request tickets using ITSM processes.
- Maintain SOPs, runbooks, operational documentation, and knowledge articles.
- Participate in on-call/production support and major incident troubleshooting as required.
- Coordinate with IBM/vendor support for complex product issues.

Required Technical Skill Set Skill Area

Expected Knowledge IBM Tivoli Administration, configuration, monitoring and troubleshooting Linux/Unix Solid command-line and system troubleshooting Shell Scripting Bash/Korn shell scripting and automation Python Basic-to-intermediate scripting for support automation Database SQL fundamentals; DB connectivity and troubleshooting Networking TCP/IP, DNS, ports, firewall and connectivity troubleshooting Experience Level Senior Level

📌 IBM Tivoli Application Support Engineer (Noida)
🏢 NTT DATA Global Delivery Services
📍 Noida