We are seeking a reliable, organized, and welcoming Front Desk Receptionist to manage the day-to-day operations of our lodge. As the first point of contact for our guests, you will play a crucial role in shaping their experience. The ideal candidate is tech-savvy, excellent at multitasking, and possesses great communication skills to handle guest inquiries, check-ins, and daily administrative tasks smoothly.

Key Responsibilities

- Guest Relations: Greet guests warmly upon arrival, manage the check-in/check-out process, and address guest inquiries or complaints promptly and professionally.

- Daily Operations: Manage daily bookings, assign rooms, and maintain accurate records of guest stays.

- Computer & Admin Tasks: Utilize computer systems to respond to emails, manage online reservation platforms, update spreadsheets, and handle basic billing/invoicing.

- Communication: Handle incoming phone calls, take messages, and coordinate with the housekeeping and maintenance teams to ensure rooms are ready.

- Front Desk Maintenance: Keep the reception and lobby area clean, tidy, and presentable at all times.





Qualifications & Skills

- Computer Literacy (Required): Proficiency with MS Office (Word, Excel), email etiquette, and ability to quickly learn lodge management/booking software.

- Experience: Previous experience in hospitality, front desk, or customer service roles is a plus, but we are willing to train the right person.

- Skills: Strong multitasking abilities, excellent verbal and written communication, and a problem-solving mindset.

- Reliability: Robust punctuality and dependability to manage the front desk independently.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Food provided

Ability to commute/relocate

- Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience

- Management: 2 years (Required)

Language

- English (Preferred)

Location

- Madurai, Tamil Nadu (Required)

Shift availability

- Day Shift (Preferred)

- Night Shift (Preferred)

Work Location: In person

📌 Hotel Receptionist (Madurai)
🏢 Hotel Naveen Saravanaa
📍 Madurai