About Orbit Serviced Apartments

Orbit Serviced Apartments is a premium serviced-apartment property in Khar West, Mumbai.

We are looking for an experienced, responsible and hands-on Hotel Operations Manager who can take ownership of the overall day-to-day operation of the property.

The property already has a front-desk team and housekeeping staff. The responsibility of this role is to supervise, manage and coordinate these teams and ensure the entire property operates smoothly and professionally.

This is a management and ownership role, not simply a reception position.

Key ResponsibilitiesOverall Hotel Operations

- Take responsibility for the day-to-day running of the entire property
- Ensure smooth operations across Front Office, Housekeeping and other operational functions
- Monitor staff performance, attendance, grooming, discipline and conduct
- Create clear daily responsibilities and ensure staff follow them
- Identify operational problems and resolve them quickly
- Maintain high standards of service, cleanliness and guest experience
- Report important operational issues directly to management
- Ensure proper handovers between shifts and departments

Front Office
- Supervise the existing front-desk team
- Ensure smooth check-ins and check-outs
- Monitor reservations, room allocations and guest requests
- Ensure guest complaints are handled professionally and promptly
- Monitor guest communication and service standards
- Ensure the front desk is properly staffed at all times
- Train and guide front-office employees where required

Housekeeping
- Directly supervise the housekeeping team
- Ensure apartments are cleaned and inspected to the required standard
- Establish proper cleaning schedules and checklists




- Conduct regular inspections of rooms and common areas
- Monitor linen, towels, amenities and housekeeping inventory
- Ensure maintenance issues identified by housekeeping are reported and followed up
- Maintain consistent cleanliness standards across the property

Staff Management
- Manage and supervise the operational team
- Monitor attendance and punctuality
- Maintain discipline and professional behaviour
- Train recent employees and improve staff performance
- Prepare duty rosters and ensure adequate coverage
- Address operational issues before they become management problems

Guest Experience
- Maintain a high standard of hospitality and guest service
- Personally oversee important guest issues when required
- Monitor reviews and recurring guest complaints
- Ensure guest requests are followed through until completion
- Maintain the premium positioning and standards of Orbit

Property & Vendor Coordination
- Coordinate with maintenance, security, housekeeping suppliers and other vendors
- Ensure repairs and maintenance issues are followed up until completion
- Monitor operational inventory and consumables
- Ensure the property is always presentable and operational

Who We Are Looking For

We need someone who is mature, disciplined, extremely responsible and capable of running a property independently.

The ideal candidate

- Has strong experience in hotel / hospitality operations




- Has previously managed or supervised Front Office Housekeeping
- Understands the complete hotel operation, not just one department
- Is comfortable managing staff and maintaining discipline
- Has excellent guest-handling skills
- Can make decisions independently
- Is proactive and does not wait for management to identify every problem
- Has strong follow-up and organizational skills
- Is comfortable working in a premium hospitality environment
- Wants a long-term position
- Lives in or around Khar / Bandra / Santacruz / nearby areas preferred

Mandatory Experience

Hotel / hospitality operations experience is mandatory.

Candidates who have worked only in non-hospitality industries will not be considered.

Experience as a

- Hotel Operations Manager
- Assistant Hotel Manager
- Front Office Manager with overall operational responsibility
- Duty Manager
- Property Manager
- Guest Relations / Operations Manager

will be considered.

Important The Front Desk team is already in place.

We need a manager who manages the managers/staff, supervises Front Office and Housekeeping, maintains discipline, solves operational problems and takes responsibility for the overall running of the property.

We are looking for someone who takes ownership, maintains standards without constant supervision and can become a long-term key member of the organization.

Salary

Competitive salary based on experience and capability.

Salary will not be the primary limitation for the right candidate.

Only serious candidates with relevant hotel operations experience should apply.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Hotel Operations Manager Overall Property Management (Bandra West)
🏢 Orbit Serviced Apartments
📍 Bandra West