We are hiring for Quality Analyst - International BPO Voice || Hyd || 8.5 Lpa ||

We are looking for dynamic and customer-focused professionals to join our team as Quality Analysts . This opportunity is ideal for candidates with experience in international customer support voice who are passionate about quality, customer experience, and process excellence.

Key Responsibilities

- Monitor and evaluate customer interactions via calls to ensure compliance with quality standards and client requirements.
- Conduct call audits and provide constructive feedback to improve agent performance.
- Identify trends, process gaps, and areas of improvement through quality evaluations.
- Maintain quality scorecards and generate quality reports as required.




- Collaborate with operations and training teams to drive continuous improvement initiatives.
- Ensure adherence to organizational policies, processes, and customer service standards.

Eligibility Criteria

- Minimum 1 year of experience in International voice - QA on paper is mandatory.
- Immediate Joiners - Serving NP (max 15days )
- Graduation is mandate
- Strong communication, analytical, and feedback delivery skills.
- Ability to work in a quick-paced customer service environment.

Work Schedule

- 24/7 Rotational Shifts
- Rotational Week Offs & 1way cab
- 5 Days Working & 2 Days Off
- Ctc : 8.5 Lpa

Intrested Candidates can drop their apply

📌 Hiring For Quality Analyst - International BPO || 8.5 Lpa || Hyd || (Hyderabad)
🏢 AXIS SERVICES
📍 Hyderabad