We are looking for a Hindi Voice Process Executive to handle customer calls, understand customer requirements, provide accurate information, and resolve queries in a skilled and timely manner.
Role & responsibilities
- Handle inbound and/or outbound customer calls in Hindi.
- Understand customer queries and provide appropriate solutions.
- Maintain a polite, professional, and customer-focused approach.
- Record customer interactions and update details accurately in the system.
- Follow company processes, call-handling guidelines and quality standards.
- Escalate complex issues to the appropriate team when required.
- Meet assigned requirements related to call quality, productivity and customer satisfaction.
- Maintain confidentiality of customer and company information.
Preferred candidate profile
- Excellent verbal communication skills in Hindi.
- Basic communication skills in English are preferred.
- Good listening and problem-solving abilities.
- Basic computer knowledge and familiarity with MS Office
Position: CSE/TSE Location: Teynampet, T.Nagar
Shift Timing: 10:00 AM to 7:00 PM
Weekly Off: Sunday Fixed Off/Rotational Off
Contact Person: Nanthini - HR / Madhu - HR
Contact Number: (phone hidden), (phone hidden)
📌 Hiring For Hindi Voice Process (Chennai)
🏢 Imarque Solutions
📍 Chennai
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