Helpdesk Executive – Concierge

Company: Auramah Valley

Location: Naldehra, Shimla

Department: Front Office / Concierge

Industry: Luxury Hospitality

About Auramah Valley

Auramah Valley is a luxury private estate in Naldehra, Shimla, offering premium residences, boutique hospitality, fine dining, wellness, sports, and personalised guest experiences.

Role Overview

We are looking for a Helpdesk Executive – Concierge with robust experience in luxury hotel guest services/helpdesk operations. The candidate will be responsible for managing guest requests, coordinating with internal departments, and ensuring a seamless and personalised experience for domestic and international guests.

The ideal candidate must have excellent communication skills, strong guest-handling abilities, and proven experience in handling foreign/international guests in a luxury hospitality environment.

Key Responsibilities

- Manage the hotel Helpdesk / Concierge desk and respond promptly to guest requests.
- Welcome and assist guests with a warm, professional, and personalised approach.
- Handle international and foreign guests with confidence and excellent hospitality etiquette.
- Understand guest requirements and coordinate with relevant departments for timely resolution.
- Provide information regarding hotel facilities, services, activities, local attractions, transportation, dining, and experiences.
- Coordinate with Front Office, Housekeeping, F&B;, Security, Transport, and other departments.
- Handle guest complaints, requests, and special requirements professionally.




- Maintain proper records of guest requests, follow-ups, and service delivery.
- Assist with transportation, restaurant reservations, activities, special arrangements, and other concierge services.
- Ensure timely follow-up and closure of guest requests.
- Maintain high standards of grooming, communication, etiquette, and service.
- Contribute towards delivering a luxury and personalised guest experience.

Candidate Profile
- Experience: 2–5 years in Helpdesk, Concierge, Guest Relations, Guest Services, or Front Office in a reputed/luxury hotel.
- Experience with luxury brands such as Taj, Oberoi, Hilton, JW Marriott, Marriott, Radisson, Hyatt, The Leela, ITC Hotels, or similar premium/luxury properties will be preferred.
- Excellent verbal and written communication skills are mandatory.
- Proven experience in handling foreign/international guests is highly preferred.
- Strong interpersonal, coordination, and problem-solving skills.
- Confident, polished, and guest-focused personality.
- Excellent knowledge of luxury hospitality standards and guest etiquette.
- Ability to remain calm and professional while handling multiple guest requests.
- Good knowledge of local attractions, experiences, transportation, and hospitality services will be an advantage.
- Comfortable working in shifts, including weekends and holidays.

Education

Diploma/Degree in Hotel Management, Hospitality Management, or a related field preferred.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Helpdesk Executive - Hotel Industry (Shimla)
🏢 Imperial Realty u0026 Developments Private
📍 Shimla