Company: Treasure of Veda (a brand of SkillEnable Edutech Private Limited)

Location: South Kolkata - Ballygunge (On-site)

Experience: 5+ years in D2C / e-commerce operations

Fixed CTC: Rs 8 - 12 LPA, based on experience

ABOUT TREASURE OF VEDA

Treasure of Veda is a fast-growing D2C brand offering certified, energised gemstones, rudraksh, crystal bracelets, malas and personalised spiritual consultations, with customers across India and worldwide. We focus on authenticity, sacred sourcing and premium quality over volume, and we are scaling our operations to match a fast-growing customer base.

ABOUT THE ROLE

We are hiring a Head of Operations to be the number two to our founders. Sales and marketing stay with the founders and their teams. Everything that happens after a customer says yes is yours: the right certified product sourced, checked, packed and delivered on time, and every consultation and customer interaction delivered well.

You will run the back end like a business, not a to-do list. You own the numbers, build the processes, lead the team, and free the founders to focus on growth.

WHAT YOU WILL OWN

Sourcing and vendors: onboard and manage suppliers of rudraksh, gemstones (yellow sapphire, blue sapphire, emerald, ruby, coral and more) and diamonds across India's sourcing hubs; negotiate price, payment terms and timelines

Inventory planning: plan stock against sales trends, festival and zodiac-driven demand spikes and recent launches; prevent both stockouts and dead stock

Quality and certification: make sure every piece is lab-tested and certified before it is listed or dispatched

Fulfilment and logistics: order-to-delivery end to end, courier partners, dispatch SLAs, packaging, RTO and returns

Consultation operations:



astrologer scheduling and availability, smooth delivery of every consultation, and accurate hand-off of product recommendations to fulfilment

Customer experience: support, escalations, post-sale service and reviews

Team and processes: lead the ops, dispatch and support staff; write SOPs; set and track KPIs

Reporting: a weekly operations dashboard to the founders covering fulfilment TAT, RTO rate, stock health, cost per order and CX metrics

WHAT WE ARE LOOKING FOR

5+ years in operations at a D2C or e-commerce brand, including at least 2 years leading a team

Hands-on ownership of inventory and fulfilment for physical products, ideally jewellery, gemstones, wellness or other high-value items

You have built SOPs and dashboards from scratch, not just followed them

Comfortable with data: inventory sheets, courier MIS, CRM and order reports

Able to manage vendors, courier partners and an internal team at the same time, and escalate clearly to the founders

Based in or willing to relocate to Kolkata

GOOD TO HAVE An existing vendor network for rudraksh and gemstones

Experience with gem labs and certification bodies

Experience in a consultation-led or service-plus-product business

Prior experience in a scaling D2C startup

WHAT WE OFFER

Rs 8 - 12 LPA fixed, based on experience A real number-two role: direct line to the founders and decision authority over the back end A brand built on authenticity and premium positioning, not mass production

On-site in Ballygunge, South Kolkata

HIRING PROCESS

Application review, then a phone screen with HR, then an in-person interview with the founders.

For more details, connect with HR Nayanika ((phone hidden)) or mail your resume to [email protected]

📌 Head of Operations (Kolkata)
🏢 SkillEnable
📍 Kolkata