Key Relationships/Key Customer

External: MS Partners, Network OEMs such as Nokia, Cisco, UTStar, Tejas, ECI etc.

Internal : SME, LE and Carrier BU, Network Engineering, Service Assurance, Finance, IT, HR

Span of control

Geographic : National Sub-Functions: NOC, Central Operations, Field Operations, Network Security

No. of reports (direct & indirect)- if any : (>1000 outsourced/ indirect headcount) While the execution layer is currently outseourced , the Head - Network operations can develop strategies to detremine the best way forward for us to realise our Network Performance objectives

Why position exists?

Ensure "best-in-class" Network performance of the Tata Tele Business Services telecom Network as it executes its vision of USD1Billion powered by smart digital solutions, omni-channel go to market and industry leading custoemr experience

Key Result Areas

Network Opex < 725Cr. in FY' 27

Service Delivery as per CRDD

Network Customer Complaint Index (CCI) < 7.5

Open Network Faults >24 hrs to be <100

Responsibilities

Responsible for Service Delivery, Network Performance SLA/ KPIs incl. Availability, MTTR, and Latency etc.

MS Partners,TP Providers ,



IRU, and OEM AMC Management and Governance

Network Operations Audits, Assets and Security Management

Nework Operations MIS, dashboards and MS Partners, customer, and business escalation management

Necessary

Skills/ Capabilities and competencies

Thorough knowhow of Enterprise Networks & underlying infra, fiber and transport technologies like OTN, DWDM, ASON, PTN & SDH. Knowledge of IP/ MPLS, packet networking, and Internet.

Excellent understanding of Voice systems such as IMS, NGN, SBC and MGW.

Virtualization and Cloud technologies

Business/ commercial acumen to select, operate & manage in-house/ outsourced ops.

Good vendor managenemnt skills

Qualification

BE (ECE/ Telecom/ EEE)

Overall Work Experience

Essential Requirement

25+ years managing network operations in a carrier grade telco/ ISP

Experience in management of large teams

Behavioural Attributes

High degree of reslience, process orientation, solid discipline, and positive attitude.

Prefered Industry

Telecom/ ICT

📌 Head - NoC & Field Operations (Pune)
🏢 Tata Teleservices
📍 Pune