HEAD OF SALES & STRATEGIC BUSINESS DEVELOPMENT

nLocation: Hyderabad, India

nReporting To: Chief Executive Officer (CEO)

nExperience: 16–18+ Years

nFunction: Sales & Strategic Business Development

nIndustry Focus: Life Sciences | CRM | Data & Analytics | Technology Services

nUS and New Zealand markets

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nRole Overview

nCRM and customer experience solutions

nData, analytics and data engineering services

nTechnology consulting and implementation

nIT staffing and technology resource solutions

nLife Sciences organizations and related ecosystem

nStrategic accounts and enterprise relationships

nUS and New Zealand markets, with scope to expand into other global markets

nThe role requires a strong hunter mindset, extensive industry connections, executive-level relationship-building capability and the ability to independently open doors, create opportunities and drive deals from initial engagement through closure.

nThe successful candidate will work closely with the CEO, Centre Head, Marketing, Delivery, IT Staffing and Technology teams to ensure that sales strategy, market positioning, solutioning, delivery capability and commercial objectives are aligned.

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nKey Responsibilities

n1. Strategic Business Development

nIdentify and build new revenue streams across CRM, Data, Analytics, IT Staffing and Technology Services.

nDevelop a strong outbound sales strategy focused on enterprise and strategic accounts.

nIdentify target organizations, decision-makers, industry influencers and potential business partners.

nBuild and maintain a high-value sales pipeline across target markets.

nDevelop account-entry strategies and establish relationships with C-suite and senior business/technology stakeholders.

nConvert market intelligence, relationships and industry networks into qualified business opportunities.

n2. Life Sciences Industry Growth

nEstablish FocalCXM as a credible technology and services partner within the Life Sciences industry.

nDevelop relationships with pharmaceutical, biotechnology, healthcare and other relevant Life Sciences organizations.

nIdentify business challenges where FocalCXM’s CRM, Data, Analytics and technology capabilities can create measurable value.

nDevelop industry-specific propositions, use cases and go-to-market strategies in collaboration with Marketing and Delivery.

nBuild a strong understanding of the Life Sciences technology landscape, buying cycles and decision-making ecosystem.

n3. US & New Zealand Market Development

nDrive strategic business development across the US and New Zealand markets.

nLeverage existing professional networks and relationships to create current opportunities.

nBuild relationships with enterprise clients, technology leaders, business leaders, partners and industry influencers.

nRepresent FocalCXM in international client meetings, industry forums, conferences and business events.

nIdentify emerging market opportunities and recommend appropriate market-entry strategies.

nDevelop a sustainable pipeline rather than relying solely on inbound opportunities.

n4. Executive-Level Client Relationship Management

nDevelop and maintain long-term relationships with key clients and strategic accounts.

nAct as a senior executive representative of FocalCXM with prospective and existing clients.

nEstablish trusted-advisor relationships with CXOs and senior decision-makers.





nUnderstand client business priorities and proactively identify opportunities for expansion, cross-sell and up-sell.

nEnsure strong executive engagement throughout the sales and client lifecycle.

nParticipate in strategic account reviews and client relationship meetings.

n5. Outbound Sales & Pipeline Ownership

nOwn the complete outbound sales cycle from prospecting → qualification → discovery → solution alignment → proposal → negotiation → closure.

nBuild a robust pipeline of qualified opportunities.

nDevelop account-based sales strategies for high-value prospects.

nConduct executive-level discovery and business conversations.

nLead commercial negotiations in coordination with the CEO and relevant internal stakeholders.

nMaintain accurate sales forecasting and provide regular pipeline and revenue updates to the CEO.

nEstablish measurable sales KPIs covering pipeline generation, conversion, revenue and strategic account acquisition.

n6. Cross-Functional Leadership

nThe Sales Head will work closely with multiple functions and will be expected to connect market opportunity with internal capability.

nMarketing

nPartner with Marketing to develop industry-specific campaigns and thought leadership.

nDefine target accounts and market segments.

nSupport events, webinars, conferences and demand-generation initiatives.

nProvide market and client insights to strengthen FocalCXM’s positioning.

nDelivery

nWork closely with Delivery leadership to understand capabilities, case studies, differentiators and solution feasibility.

nEnsure client expectations are aligned with delivery capabilities.

nSupport solution development and client presentations.

nIdentify opportunities for account expansion based on delivery relationships.

nIT Staffing

nCollaborate with the staffing team to identify and pursue technology staffing opportunities.

nDevelop strategic staffing relationships with enterprise clients.

nIdentify opportunities to combine staffing with broader technology, CRM and Data engagements.

nTechnology / IT

nWork with the technology team to understand FocalCXM’s technology capabilities and develop compelling client propositions.

nTranslate client business challenges into appropriate technology solutions.

nParticipate in solution discussions, demonstrations and strategic presentations where required.

nCEO

nWork directly with the CEO on strategic accounts, major pursuits, market expansion and revenue growth initiatives.

nProvide regular updates on pipeline, market intelligence, competitive landscape and strategic opportunities.

nSupport development of FocalCXM’s long-term commercial strategy.

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n7. Industry Events & Market Representation

nThe Sales Head will be a key external face of FocalCXM and is expected to actively represent the organization in the market.

nResponsibilities include:

nAttend and represent FocalCXM at relevant global conferences, expos, industry forums and networking events.

nBuild relationships with prospective clients and industry stakeholders at events.

nIdentify strategic sponsorship,



partnership and speaking opportunities.

nRepresent FocalCXM professionally in the US, Recent Zealand and other relevant markets.

nBuild FocalCXM’s brand visibility and credibility within the Life Sciences and technology ecosystem.

nConvert event participation into measurable business opportunities and relationships.

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n8. Strategic Partnerships & Ecosystem Development

nIdentify potential technology, consulting and business partners that can accelerate FocalCXM’s growth.

nDevelop strategic alliances within the CRM, Data, Analytics and Life Sciences ecosystem.

nExplore channel, referral and co-selling opportunities.

nBuild relationships with complementary technology and services organizations.

nIdentify opportunities to expand FocalCXM’s service portfolio through strategic partnerships.

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nCandidate Profile

nWe are looking for a commercially strong senior leader who combines industry relationships, sales execution, strategic thinking and executive presence.

nRequired Experience

n16–18+ years of overall experience

nin B2B technology sales, enterprise business development, consulting or IT services.

nProven experience in outbound enterprise sales and strategic business development.

nStrong experience selling technology services, preferably across CRM, Data, Analytics, Digital Transformation or IT Staffing.

nStrong understanding and network within the Life Sciences industry is highly preferred.

nDemonstrated experience working with US and/or New Zealand markets.

nExisting relationships with CXOs, senior technology leaders, business leaders and enterprise decision-makers.

nProven ability to independently generate and close large-value opportunities.

nExperience managing strategic accounts and complex enterprise sales cycles.

nPreferred Industry Experience

nCandidates with experience selling into:

nPharmaceutical companies

nBiotechnology organizations

nHealthcare organizations

nLife Sciences technology companies

nEnterprise technology organizations

nCRM / Customer Experience organizations

nData & Analytics organizations

nwill be strongly preferred.

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nKey Competencies

nStrategic Business Development

nEnterprise Sales

nOutbound / Hunter Sales

nC-Suite Relationship Management

nLife Sciences Industry Expertise

nCRM & Data Services Sales

nConsultative Selling

nAccount-Based Selling

nStrategic Account Management

nCommercial Negotiation

nPipeline & Forecast Management

nGlobal Market Development

nExecutive Presence

nNetworking & Relationship Building

nCross-functional Leadership

nMarket Intelligence

nPartnership Development

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nSuccess Measures / KPIs

nThe success of this role will be measured through a combination of revenue, pipeline, relationship and strategic-growth indicators, including:

nNew business revenue generated

nQualified outbound pipeline

nEnterprise accounts acquired

nSales conversion and win rate

nAverage deal value

nStrategic account growth

nCRM and Data services revenue

nLife Sciences client acquisition

nUS and NZ market penetration

nC-suite relationships developed

nStrategic partnerships established

nCross-sell and up-sell opportunities

nROI from industry events and market engagements

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nLife Sciences, CRM, Data and Technology services business across international markets.

nLocation: Hyderabad

nReporting: Directly to the CEO

nRole Type: Senior Leadership / Strategic Business Development

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📌 Head - Enterprise Sales & Strategic Business Development | Life Sciences (Hyderabad)
🏢 Talentgigs
📍 Hyderabad