Job Purpose To provide a warm, professional, and patient-centric experience to patients, attendants, visitors, and other guests by ensuring smooth coordination, timely assistance, and effective resolution of their concerns throughout their hospital journey.

Key Responsibilities

- Patient & Guest Assistance

- Welcome and assist patients, attendants, and visitors with a courteous and skilled approach.

- Guide patients and attendants regarding hospital facilities, departments, services, and processes.

- Provide support during registration, consultation, admission, discharge, and other patient touchpoints.

- Guest Experience

- Ensure a positive guest experience through proactive communication and personalized assistance.

- Understand guest requirements and coordinate with relevant departments for timely resolution.

- Conduct regular rounds and interact with patients/attendants to identify concerns.

- Complaint & Query Handling

- Receive, understand, and address patient/attendant queries and complaints.

- Coordinate with concerned departments to resolve issues within the defined TAT.

- Escalate critical or unresolved concerns to the appropriate authority.

- Coordination

- Coordinate with Front Office, Nursing, Doctors, Billing, Insurance, Housekeeping, Security, and other departments.





- Facilitate smooth communication between patients/attendants and hospital departments.

- Support VIP and special guests as required.

- Feedback Management

- Collect patient and attendant feedback regarding hospital services.

- Record feedback accurately and share observations with the concerned department.

- Follow up on negative feedback and ensure appropriate closure.

- Patient Experience Monitoring

- Monitor key patient touchpoints and identify areas requiring improvement.

- Support initiatives aimed at improving patient satisfaction and service quality.

- Assist in patient satisfaction surveys and service-excellence activities.

- Documentation & Reporting

- Maintain records of complaints, feedback, requests, and resolutions.

- Prepare daily/weekly reports related to guest interactions and complaints.

- Ensure proper documentation and timely escalation of unresolved cases.

- Other Responsibilities

- Support hospital events, campaigns, and patient engagement activities.

- Maintain confidentiality of patient and hospital information.

- Follow hospital policies, SOPs, safety standards, and service-quality guidelines.

Pay: ₹15,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Guest Relations Officer (Tiruchirappalli)
🏢 SRI KAUVERY MEDICAL CARE (INDIA
📍 Tiruchirappalli