Position: Guest Relations Executive

nOverview:

nWe are seeking a dynamic and proactive Guest Relations Executive. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.

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nKey Responsibilities

nOperations & Guest Experience

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- Manage day-to-day operations efficiently to ensure seamless guest experiences.
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- Address guest concerns effectively, both pre-booking and post-booking , ensuring timely resolution and satisfaction.
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- Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
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- Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
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- Implement and monitor upkeep schedules and regular property inspections.
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- Supervise and coordinate housekeeping staff , ensuring quality and efficiency.
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- Ensure consistent quality control across guest rooms and common areas.
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- Coordinate repairs and maintenance as needed to ensure operational continuity.
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nVendor & Staff Coordination

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- Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.
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- Assist in staff training , including hospitality practices such as meal or breakfast preparation support when needed.
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nQualifications & Skills

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- Bachelor’s degree in Hospitality, Business Administration, or related field.
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- 1–4 years of experience in hospitality operations, guest relations, or property management.
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- Robust organizational and problem-solving skills.
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- Excellent communication and interpersonal abilities.
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- Proficiency in MS Office and basic property management systems.
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- A proactive, service-oriented, and ownership-driven attitude.
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📌 Guest Relations Executive (Haryana)
🏢 The Blue Kite
📍 Haryana