Hotel Guest Relations staff (like Guest Relations Officers/Executives - GROs/GREs) are the hotel's main link to guests, ensuring a memorable, positive experience from arrival to departure by handling inquiries, resolving complaints, managing special requests, and coordinating with other departments to personalize service and build loyalty. They act as ambassadors, focusing on guest satisfaction and ensuring seamless service through proactive communication and problem-solving
Job Types: Full-time, Part time, Permanent, Fresher, Internship
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits
- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund