- Welcome and escort guests on arrival, ensuring a warm first impression at every touchpoint.
- Deliver Service on Seat (SOS), ensuring guests are attended to promptly and to the highest standard of satisfaction.
- Engage guests at all four moments that matter welcome, assistance, check-back, and a genuine thankyou/goodbye.
- Resolve guest queries and basic grievances amicably; escalate unresolved issues to the immediate supervisor without delay.
Ticketing, F&B; & Revenue
- Ensure guest engagement during ticket bookings at the Box Office and resolve guest queries related to cash/digital transactions.
- Ensure guest comfort for F&B; products at Concessions and the Coffee Tree counter as per standard recipes and quality guidelines.
- Drive suggestive selling,
upselling and cross-selling across ticketing and F&B; to grow Spend Per Head (SPH) and cinema revenue.
Operations & Compliance
- Ensure basic cleaning and upkeep of the designated area as per Company Hygiene Guidelines.
- Ensure smooth shift opening, handover and closing as per SOP.
- Report operational issues and challenges to the Assistant Manager in a timely manner.
Teamwork
- Support fellow team members across stations to keep day-to-day operations running smoothly.
- Contribute to a warm, team-oriented culture that consistently delivers a WOW guest delight with new out of box initiative.