Key Responsibilities-

- Complaint Handling: Register, assign, and acknowledge complaints within 24 hours. Maintain and update complaint tracker.

- Coordination: Liaise with internal teams for updates and resolution. Share status with complainants regularly.

- Closure & Communication: Notify complainants and regulators of resolutions promptly.

- GRC Grievance Management: Register cases, coordinate documentation, prepare agendas, and communicate outcomes.

- MIS & Reporting: Maintain trackers, generate reports for GRC/PPHI/Board, and share data with management.

- Analysis & Improvement: Conduct RCA, suggest process improvements, and share monthly feedback.

Qualifications

- Graduate from a recognized university; additional certifications preferred.

- Minimum 2 years in BFSI grievance handling.

- Solid communication, analytical, and interpersonal skills.

- Proficient in Excel; knowledge of General Insurance is mandatory.

Interested candidates kindly share cv at [email protected]

📌 Grievance Manager (Mumbai)
🏢 SBI General Insurance
📍 Mumbai