Job Title: GainSight Administrator

nLocation : Bangalore

nExperience: 5+ Years

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nResponsibilities

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- Administer and enhance the Gainsight CS platform, including Health Scores, Rules Engine, Journey Orchestrator, Success Plans, Timeline, and Dashboards.
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- Partner with Customer Success, Sales, Product, Services, and Operations teams to automate customer lifecycle programs across onboarding, adoption, renewal, and expansion.
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- Design and maintain customer health score frameworks using product usage, engagement, support, and commercial data.
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- Build executive dashboards and analytics to provide visibility into customer adoption, risk, and business outcomes.
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- Manage integrations between Gainsight, Salesforce, Adobe systems, and enterprise data platforms.
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- Drive data quality, process optimization,



and operational excellence across the Customer Success organization.
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nRequired/Qualification

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- Bachelor's degree or equivalent experience.
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- 5 to 7 years of experience in Customer Success Operations, Business Systems, CRM Administration, or related fields.
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- 3+ years of hands-on Gainsight Administration experience.
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- Robust experience with Gainsight CS, Salesforce CRM, Rules Engine, Journey Orchestrator, Data Designer, Scorecards, and Reporting.
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- Proficiency in SQL, data analysis, and system integrations.
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- Excellent stakeholder management and cross-functional collaboration skills.
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📌 Gainsight Administrator (Bengaluru)
🏢 UST
📍 Bengaluru