Functional Specialist-Enterprise Apps Area(s) of responsibility Key Responsibilities Work closely with business stakeholders (Sales, Service, Operations, Supply Chain) to understand and document CRM requirements. Analyze manufacturing-specific processes such as lead-to-order, order management, forecasting, dealer/distributor management, and after-sales service. Translate business needs into functional requirements, user stories, process flows, and acceptance criteria .

Support

Salesforce implementations across Sales Cloud, Service Cloud, Configure Salesforce features such as objects, fields, validation rules, workflows, flows, and reports (as needed). Act as a bridge between business users and technical teams (Salesforce Developers, Architects).



Should have valuable understanding of Dealer management and Order management related processes.

Should have good understanding of basic Salesforce Admin knowledge and its capabilities Support UAT planning, execution, defect triage, and sign-off. Drive data quality, CRM adoption, and process standardization. Prepare documentation including BRD, FRD, test scenarios, and training materials Should be able to leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs Should have good communication skill Experience Level Mid Level

📌 Functional Specialist - Enterprise Applications (Pune)
🏢 Birlasoft
📍 Pune