Key Responsibilities

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- Oversee the day-to-day operations of the Front Office, ensuring smooth and efficient functioning of the department.
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- Ensure exceptional guest service and maintain high standards of guest satisfaction throughout the guest journey.
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- Supervise and guide the Front Office team, including Duty Managers, Guest Relations, Front Desk, Bell Desk, and Airport Representatives.
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- Monitor arrivals, departures, room allocations, VIP movements, special requests, and guest preferences.
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- Handle guest feedback, complaints, and service recovery effectively and ensure timely resolution.
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- Coordinate closely with Housekeeping, F&B;, Engineering, Security, and other departments to ensure seamless operations.
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- Monitor room inventory, occupancy, room status, and operational requirements in coordination with the Rooms Division team.
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- Ensure compliance with hotel policies, SOPs, brand standards, and statutory requirements.
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- Drive upselling opportunities and support the achievement of departmental revenue targets.
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- Conduct regular briefings, training, coaching, and performance discussions with team members.
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- Ensure accurate handling of cash, billing, deposits, and other Front Office financial procedures.
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- Maintain proper records and reports related to Front Office operations.
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- Support the team during high-occupancy periods, VIP stays, conferences, and large-scale events.
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- Ensure adherence to safety, security, hygiene, and emergency procedures within the department.
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nKey Competencies

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- Solid leadership and people-management skills.
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- Excellent communication and guest-handling abilities.
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- Strong operational knowledge of Front Office functions.
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- Problem-solving and decision-making skills.
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- Good understanding of PMS and hotel operating systems.
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- Ability to work effectively under pressure in a fast-paced luxury hospitality setting.
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- Strong attention to detail and service orientation.
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nQualification & Experience

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- Degree in Hotel Management or a relevant hospitality qualification.
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- 10–12 years of relevant Front Office experience , preferably with luxury or five-star hotels.
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- Prior experience in a supervisory/managerial Front Office role is preferred.
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- Robust knowledge of Front Office operations, guest relations, and Rooms Division processes.
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📌 Front Office Manager (Gandhinagar)
🏢 The Leela Gandhinagar
📍 Gandhinagar