– Front Office Executive

Position: Front Office Executive

Department: Front Office

Reports To: Manager

Employment Type: Full-Time

Location: Mysore

Job Summary

We are looking for a friendly, professional, and guest-focused Front Office Executive to join our hotel team. The Front Office Executive will be responsible for welcoming guests, handling check-in and check-out procedures, managing reservations and guest requests, and ensuring a smooth and pleasant guest experience throughout their stay.

The ideal candidate should have excellent communication skills, a positive attitude, good interpersonal skills, and the ability to handle guest queries and situations professionally.

Key Responsibilities

- Welcome and greet guests in a warm and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, modifications, and guest inquiries.
- Provide accurate information about hotel facilities, services, room types, rates, and local attractions.
- Handle guest requests, complaints, and feedback promptly and professionally.
- Coordinate with Housekeeping, other departments to ensure smooth guest service.
- Maintain accurate guest records and update information in the hotel PMS.
- Handle cash, credit card transactions, billing, and other front-desk financial procedures as required.
- Prepare and maintain daily front office reports and records.
- Monitor room status and coordinate room allocation with the relevant departments.
- Assist guests with luggage, transportation arrangements, wake-up calls, and other requests when required.




- Ensure proper handling of guest keys/cards and confidential guest information.
- Follow hotel policies, procedures, and standards of service.
- Maintain a clean, organized, and professional front desk area.
- Promote hotel facilities, services, and available packages when appropriate.
- Handle emergency situations according to hotel procedures.
- Perform other duties assigned by the Front Office Manager or management.

Skills & Qualifications
- Diploma or degree in Hotel Management, Hospitality, or a related field preferred.
- Previous experience in a hotel front office or guest service role is preferred.
- Excellent verbal and written communication skills.
- Good customer service and interpersonal skills.
- Professional appearance and a pleasant personality.
- Basic computer knowledge and familiarity with hotel PMS software is an advantage.
- Ability to work in shifts, including weekends and public holidays.
- Good problem-solving and multitasking abilities.
- Ability to remain calm and skilled when handling difficult guest situations.
- Knowledge of English is required; additional languages are an advantage.

Key Competencies
- Guest Service Orientation
- Communication Skills
- Professionalism
- Teamwork
- Attention to Detail
- Problem Solving
- Time Management
- Adaptability
- Positive Attitude

What We Offer
- Competitive salary
- Training and career development opportunities
- Staff meals / other hotel benefits as applicable
- Supportive and professional work environment
- Opportunities for growth within the hotel

Pay: From ₹15,000.00 per month

Benefits

- Food provided
- Paid sick time
- Paid time off

Work Location: In person

📌 Front Office Receptionist (Mysuru)
🏢 MAZUS URBAN EXPRESS
📍 Mysuru