Front Office Manager / Front Office Lead

Location: Ri-Kynjai, near Umiam Lake, Umniuh, Meghalaya

Department: Front Office

Employment Type: Full-time

Experience: 4–7 years in Front Office / Guest Relations, preferably in a premium or luxury hotel/resort

About Ri-Kynjai

Ri-Kynjai is a premium resort set amidst the serene natural landscape of Meghalaya, overlooking the beautiful Umiam Lake. We are committed to creating warm, personalized and memorable experiences for our guests while maintaining the highest standards of hospitality and service.

We are looking for an experienced and confident Front Office Manager / Front Office Lead who can take ownership of the entire Front Office function and lead the team in delivering exceptional guest experiences.

Role Overview

As the Front Office Manager / Front Office Lead, you will be responsible for managing the complete Front Office operation, leading the team, ensuring smooth guest journeys from arrival to departure, and maintaining consistently high standards of service.

The ideal candidate should be a hands-on hospitality professional with excellent communication and leadership skills, strong operational knowledge, and a genuine passion for guest service.

Key Responsibilities

- Lead, manage and motivate the entire Front Office team, including reception, reservations, concierge/guest relations and related functions.
- Take complete ownership of day-to-day Front Office operations and ensure smooth functioning across all shifts.
- Ensure a warm, professional and personalized welcome and farewell for every guest.
- Oversee check-in and check-out procedures, room allocations, billing coordination and guest requests.
- Maintain high standards of guest service throughout the guest journey.
- Handle guest feedback, concerns and complaints professionally and ensure timely resolution.
- Personally monitor VIP arrivals, special occasions, repeat guests and other key guest requirements.
- Coordinate closely with Housekeeping, Food & Beverage, Maintenance, Reservations and other departments to ensure seamless operations.
- Conduct daily briefings and ensure that the team is well informed about arrivals, departures, VIPs, events,



special requests and operational priorities.
- Prepare and manage Front Office duty rosters, shift schedules and staff deployment.
- Train, coach and develop Front Office team members to consistently meet the resort's service standards.
- Monitor team performance, grooming, communication, discipline and adherence to SOPs.
- Ensure accurate handling of guest accounts, cash, credit/debit card transactions and other Front Office financial procedures.
- Monitor room status, availability and discrepancies in coordination with Housekeeping and Reservations.
- Ensure accurate maintenance of guest records and adherence to hotel policies and procedures.
- Monitor occupancy, room availability and operational requirements and communicate relevant information to the management team.
- Ensure compliance with all Front Office SOPs, security procedures and statutory requirements.
- Identify opportunities to improve guest satisfaction, operational efficiency and revenue.
- Maintain a high level of professionalism and represent the resort positively at all times.
- Act as the senior Front Office representative on duty and take ownership of operational issues when required.
- Prepare and maintain Front Office reports and provide regular operational updates to the management.
- Support management in implementing current systems, processes and service standards.

What We Are Looking For
- 4–7 years of relevant experience in Front Office operations, preferably with a premium/luxury hotel or resort.
- Previous experience in a supervisory or managerial Front Office role is strongly preferred.
- Strong leadership and team-management skills.
- Excellent verbal and written communication skills.
- A polished, professional and guest-oriented personality.
- Strong problem-solving and decision-making abilities.




- Good knowledge of hotel Front Office procedures and PMS operations.
- Ability to remain calm and professional while handling demanding guest situations.
- Strong interdepartmental coordination skills.
- Good understanding of room inventory, guest billing, reservations and Front Office controls.
- Excellent grooming and professional presentation.
- A hands-on approach to operations with the ability to lead by example.
- Willingness to work in shifts, including weekends and holidays, as required by the hospitality business.

Key Attributes We are looking for someone who is:
- Guest-centric – genuinely cares about creating memorable experiences.
- A strong leader – can inspire, guide and hold the Front Office team accountable.
- Hands-on – comfortable stepping in and managing operations when required.
- Calm under pressure – capable of handling challenging situations with maturity.
- Detail-oriented – understands that small details make a significant difference in premium hospitality.
- Well-organized – able to manage multiple priorities without compromising service standards.
- Professional and polished – represents the standards and personality of the resort.

Why Join Ri-Kynjai?
- Opportunity to lead the Front Office function of a premium destination resort in Meghalaya.
- Work in a unique and beautiful setting overlooking Umiam Lake.
- Opportunity to build and develop a high-performing hospitality team.
- Exposure to premium leisure hospitality and discerning guests.
- Opportunity for professional growth and greater operational responsibility.

How to Apply Interested candidates who have the required experience and a passion for premium hospitality are invited to apply with their updated resume or send the resume on [email protected]

Position: Front Office Manager / Front Office Lead

Location: Ri-Kynjai, near Umiam Lake, Umniuh, Meghalaya

Employment Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 Front Office Lead / Manager (Ri Bhoi)
🏢 The Shillong Address
📍 Ri Bhoi