The ideal candidate should have excellent communication skills, a pleasant personality, basic computer knowledge, and the ability to handle patients professionally in a busy healthcare environment.
Key Responsibilities
- Greet and assist patients, attendants, and visitors at the front desk.
- Handle patient registration, appointment scheduling, and enquiries.
- Manage OPD/IPD admission-related documentation and coordination.
- Coordinate with doctors, nurses, billing, insurance, laboratory, pharmacy, and other departments.
- Explain hospital processes and provide accurate information to patients and attendants.
- Handle incoming and outgoing calls professionally.
- Maintain patient records and ensure accurate data entry.
- Coordinate appointments and follow-ups.
- Assist with billing, payment coordination, receipts, and related documentation.
- Support insurance/TPA coordination as required.
- Maintain confidentiality of patient information and hospital records.
Required Skills
- Excellent verbal and written communication skills.
- Valuable interpersonal and customer-service skills.
- Basic computer knowledge, MS Office, and hospital software/EMR familiarity.
- Fluency in English and Kannada preferred; knowledge of Hindi/local languages is an advantage.
Prefered Candidates : Candidates with experience in any of the following will be preferred: