- Guest Service Management

- Ensure smooth and professional guest check-in and check-out.
- Handle VIP guests, special requests, and guest complaints.
- Maintain high levels of guest satisfaction and service quality.
- Monitor guest feedback and take corrective actions.

2. Team Supervision
- Lead, train, and motivate front office staff.
- Prepare staff duty rosters and manage attendance.
- Conduct performance evaluations and coaching sessions.
- Ensure staff follow grooming and service standards.

3. Front Desk Operations
- Oversee reservations, room allocations, and room inventory.
- Coordinate with Housekeeping and Maintenance for room readiness.
- Monitor daily arrivals, departures, and occupancy levels.
- Ensure adherence to hotel policies and SOPs.

4. Revenue and Financial Control
- Maximize room revenue through effective room sales and upselling.
- Monitor daily revenue reports and room status reports.




- Ensure accurate billing and payment processing.
- Verify cash handling procedures and night audit reports.

5. Coordination with Other Departments
- Work closely with Housekeeping, Sales, Reservations, Accounts, and Security.
- Ensure smooth communication regarding guest requirements and operational issues.
- Participate in daily briefing and management meetings.

6. Compliance and Safety
- Ensure compliance with hotel policies, local regulations, and safety procedures.
- Maintain guest records and confidentiality.
- Handle emergency situations and guest incidents professionally

Pay: ₹50,000.00 - ₹55,000.00 per month

Advantages

- Cell phone reimbursement
- Flexible schedule

Work Location: In person

📌 Front Office Manager (Naigaon)
🏢 Fern hotels
📍 Naigaon