Job Title: Front Desk Receptionist / Patient Coordinator Job Summary The Dental Clinic Front Desk Receptionist is responsible for providing excellent patient service, managing appointments, coordinating laboratory cases, handling administrative duties, and en-suring the smooth day-to-day operation of the clinic. This role acts as the primary liaison between patients, dental professionals, and dental laboratories. ________________________________________ Key Responsibilities Patient Reception &

- Customer Service • Welcome and assist patients in a professional and friendly manner.
- Check patients in and out for appointments.
- Answer phones, emails, and patient inquiries promptly.
- Handle patient concerns and route issues to the appropriate team members.
- Maintain a positive and professional reception setting. Appointment &
- Schedule Management • Schedule, confirm, and reschedule patient appointments.
- Send appointment reminders via phone, SMS, or email.
- Coordinate chairside schedules with dentists, specialists, and hygienists.
- Manage cancellations and optimize appointment availability.

Patient

Records &

- Administrative Support • Register new patients and update patient records.
- Maintain accurate electronic and paper records.
- Prepare patient documentation and treatment plans as required.
- Ensure compliance with patient confidentiality and data protection policies.
- Process payments and issue receipts.
- Lab Work Management • Coordinate all dental laboratory cases, including crowns, bridges, dentures, implants, aligners, and other prosthetic work.
- Prepare and dispatch laboratory cases with complete prescriptions and supporting docu-mentation.
- Track laboratory cases and maintain an up-to-date lab case log.
- Monitor turnaround times and ensure cases are received before scheduled patient ap-pointments.
- Communicate with dental laboratories regarding case status, modifications, remakes, and delivery schedules.




- Notify dentists of incoming and delayed laboratory work.
- Coordinate patient appointments based on laboratory completion dates.
- Verify that laboratory invoices and documentation are accurate and properly filed.
- Assist in maintaining quality control of laboratory work received.

Clinic Operations

Support • Maintain reception area cleanliness and organization.

- Monitor office and clinical supply inventory and communicate replenishment needs.
- Support office projects and operational initiatives.
- Facilitate communication between patients, clinicians, and external vendors. ________________________________________ Qualifications • High School Diploma or equivalent
- Associate Degree preferred.
- Previous experience in a dental clinic, medical office, or healthcare setting preferred.
- Knowledge of dental terminology and procedures is an advantage.
- Experience with dental practice management software preferred.
- Familiarity with dental laboratory procedures and workflows is desirable. ________________________________________ Required Skills • Excellent customer service and interpersonal skills.
- Strong organizational and multitasking abilities.
- Effective verbal and written communication.
- Attention to detail and accuracy.
- Scheduling and coordination expertise.
- Ability to manage multiple laboratory cases simultaneously.
- Basic knowledge of insurance and billing processes.
- Proficiency in Microsoft Office and dental software systems.
- Ability to maintain confidentiality and professionalism. ________________________________________ Key Performance Indicators (KPIs) • Patient satisfaction and service quality.
- Appointment scheduling accuracy.
- Timely insurance verification and payment collection.
- Accuracy of patient records.
- On-time laboratory case tracking and delivery.
- Reduction in missed, delayed, or incorrectly scheduled lab cases.
- Effective communication with patients, clinicians, and laboratories.

Reports To: Practice Manager / Clinic Administrator / Lead Dentist.

📌 Front Desk Manager (Pune)
🏢 32Care Dental Clinic and Implant Center
📍 Pune