Desk Manager — the face of our hostel, the first “hello” and the last “see you soon.”

Role Overview

As Front Desk Manager, you’ll be the go-to person for all things guest-related. From smooth check-ins to quick problem-solving, you’ll create a warm, welcoming environment that reflects our social, community-driven vibe. You’ll also play a key role in keeping bookings accurate, encouraging guests to join activities, and ensuring every traveller leaves with a smile (and maybe a few new friends).

? Key Responsibilities

- Welcome guests with warmth and energy — every check-in feels like homecoming.
- Manage reservations, check-ins/outs, and billing with precision.
- Handle guest queries (online & offline) promptly and professionally.
- Upsell tours, café offerings, and activities to enhance guest experiences.
- Support and coordinate with housekeeping/operations for smooth daily functioning.
- Maintain a fun, social atmosphere at the front desk while balancing professionalism.
- Encourage guest participation in hostel community events.
- Monitor and encourage guest feedback/reviews.
- Ensure Filling of the C-Form and E-visitor forms daily

? KPIs (How We’ll Measure Success)





- Check-in Experience → Avg. guest rating 4.5/5+ or 9.5/10 for check-in & hospitality.
- Response Time → All guest queries (online & offline) addressed within 15 minutes.
- Booking Accuracy → 100% error-free reservations & billing.
- Upselling / Cross-selling → 15% of guests converted for tours, café, activities, etc.
- Shift Coverage → 100% reliability on roster, no missed shifts.
- Reviews Boost → 25% of guests mention “fun/atmosphere/community/social” in reviews.

? Who We’re Looking For

- Prior hospitality/hostel/hotel front desk experience preferred.
- Strong communication and interpersonal skills.
- Tech-friendly (comfortable with booking platforms, OTAs, and basic digital tools).
- Organised, reliable, and detail-oriented.
- Friendly, social, and approachable — a people-person who loves meeting travellers.

Perks

- Work in Jaipur’s most social and creative hostel environment.
- Meet travellers from across the world every day.
- Be part of a young, dynamic, and fun-loving team.
- Prospect to grow into higher management roles as the brand expands.

📌 Front Desk Manager (Jaipur)
🏢 Horn Ok Please Hostel Jaipur
📍 Jaipur