1.

Front Desk

ManagementManage reception, welcome students/parents/visitors and maintain a qualified first impressionVisitor handling & service quality2.

Student

CounsellingUnderstand student requirements and counsel them regarding suitable courses, programs and career optionsCounselling-to-enquiry conversion3. Lead ManagementHandle enquiries received through calls, walk-ins, website, social media and other channelsLeads handled & response TAT4.

Admission

SupportExplain course details, fees, eligibility, batches and admission processAdmission conversion %5. Follow-upRegularly follow up with prospective students and parents through calls/WhatsAppFollow-up completion & conversion6. Tele-callingMake outbound calls to prospective students and generate interest in relevant coursesCalls completed & qualified leads7.

Enquiry

ManagementMaintain accurate records of student enquiries, requirements and status100% enquiry data accuracy8. Walk-in ManagementAttend walk-in students/parents, understand requirements and coordinate counselling sessionsWalk-in conversion9.

Admission

DocumentationCollect and verify admission forms, KYC,



certificates, photographs and other required documentsDocumentation accuracy10. Fee CoordinationCoordinate with Accounts regarding fee collection, receipts, pending payments and admission confirmationFee/payment follow-up11.

Student

Database/CRMUpdate student leads, counselling status, follow-ups and admissions in CRM/ERPCRM accuracy & timely updates12. Student/Parent CommunicationProvide accurate information and resolve basic queries related to courses, schedules and admissionsQuery resolution TAT13. Counselling & Sales CoordinationWork with the admission/sales team to achieve enrolment targetsMonthly enrolment achievement14.

Centre

AdministrationMaintain reception area, enquiry registers, brochures and basic front-office requirementsFront desk discipline15. Reporting & MISPrepare daily/weekly reports on enquiries, calls, walk-ins, counselling and admissionsTimely & accurate MIS

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front desk cum Councellor - Education industry (Ahmedabad)
🏢 Rashmi Engicon
📍 Ahmedabad