Forward Deployment Engineer (FDE)The Forward Deployment Engineer sits at the intersection of engineering, customer operations, product development, and commercial impact.

This is not a conventional software deployment role. The FDE is expected to understand the customer’s plant, people, processes, and operational problems deeply enough to ensure our software creates measurable value on-site.

What We Look ForWe want someone who combines:

- Strong technical understanding
- High analytical ability and problem-solving intelligence
- Excellent observation skills
- Commercial and sales awareness
- Strong communication and relationship-building ability
- Comfort working directly at industrial customer sites
- Ability to understand both engineers and management

Core Responsibilities1. Deploy the Product at Customer Sites Lead the technical deployment, integration, configuration, commissioning, and validation of our software at customer plants.

Understand the existing PLC, SCADA, DCS, sensors, databases, networks, and operational workflows required for successful deployment.

The objective is not simply to install the software—it is to make sure the product becomes operationally useful.

2. Understand the Customer Deeply

Spend time on the plant floor, in the CCR, with maintenance teams, process engineers, instrumentation teams, IT teams, plant management, and senior leadership.

Observe how decisions are currently made, where operators struggle, what information is missing, and where our product can create measurable value.

An FDE should understand problems that the customer may not clearly articulate themselves.

3. Build Relationships Across the Customer Organization





Develop strong working relationships at every relevant level of the customer's organization—from operators and engineers to department heads, plant heads, and management.

Become the trusted technical point of contact between the customer and OSWAR teck.

4. Continuously Communicate Customer Problems to Product Engineering

Capture issues, friction points, feature requests, operational observations, and recurring customer problems.

Translate these into clear technical inputs for the Product Engineering team.

Do not simply forward customer requests. Understand the underlying problem and communicate:

- What is happening
- Why it matters
- How frequently it occurs
- Who is affected
- What operational or financial impact it creates

5. Discover and Test New Use Cases Work with customers to identify and test new applications of the product.

Experiment intelligently—but remain anchored to the core product strategy.

The role is not to turn the product into custom software for every customer. Current use cases should strengthen the core platform and ideally be repeatable across multiple plants.

6. Drive Product Adoption

Make sure customers actually use the software.

Track which modules and features are being used, which are being ignored, and why.

Train users, remove adoption barriers, demonstrate workflows, and continuously help customers incorporate the product into their daily operations.





Success is not measured by installation.

Success is when the customer depends on the product.

7. Overcommunicate ROI

Continuously demonstrate the value created by the software.

Where possible, quantify:

- Downtime avoided
- Maintenance cost reduced
- Production increased
- Energy saved
- Process deviations detected
- Failures predicted
- Diagnosis time reduced
- Operator productivity improved
- Financial impact generated

Customers should never have to ask, “What value are we getting from this software?” The FDE should already be showing them.

8. Documentation & Customer Enablement

Create and maintain clear customer-facing documentation including:

- User guides
- Deployment documentation
- SOPs
- Troubleshooting guides
- Feature documentation
- Training material
- Best-practice workflows
- “How to use this” guides

The goal is to make customers increasingly capable of using the platform independently. The FDE MindsetA strong FDE should think:

“I am responsible for making this product successful inside this plant.”

That means understanding the technology, understanding the plant, understanding the people, finding valuable problems, ensuring adoption, communicating feedback internally, and continuously proving business value.

What Success Looks LikeA successful Forward Deployment Engineer creates a customer who:

- Uses the platform every day
- Trusts the data and recommendations
- Sees measurable ROI
- Introduces the product to additional departments
- Helps discover repeatable use cases
- Provides strong feedback to improve the product
- Wants to expand the deployment to other lines or plants
- Becomes a long-term advocate for OSWAR teck

📌 Forward Deployment Engineer (Jaipur)
🏢 OSWAR teck
📍 Jaipur