Location: Mysore

Employment Type: Full time

Industry: Jewellery Retail

Role Overview

We are looking for a customer-focused and performance-driven Floor Manager to lead daily showroom operations , Mysore. The role is responsible for delivering an exceptional customer experience, guiding the sales team, achieving store targets, and ensuring high standards of visual merchandising, service, and operational discipline.

The ideal candidate has strong jewellery-retail experience, excellent people-management skills, and the ability to convert walk-ins into satisfied, loyal customers.

Key ResponsibilitiesSales & Customer Experience

- Drive daily, monthly, and annual sales targets for the showroom floor.
- Ensure every customer receives a warm welcome, personalised consultation, and seamless purchase experience.
- Support the sales team in handling high-value customers, complex queries, objections, and conversions.
- Monitor walk-ins, customer engagement, conversion rates, average transaction value, and sales performance.
- Build long-term relationships with customers and encourage repeat purchases, referrals, and loyalty-program enrolments.
- Handle customer concerns professionally and ensure timely resolution.

Team Leadership
- Lead, motivate, and supervise the showroom sales team.
- Allocate customer walk-ins and monitor sales consultant productivity.
- Conduct daily huddles, product briefings, target reviews, and coaching sessions.
- Train team members on jewellery collections, product knowledge, customer service, selling techniques, and company processes.
- Maintain a high-energy, professional, and service-oriented showroom environment.
- Support employee performance reviews and identify training needs.





Store Operations & Visual Merchandising
- Ensure the showroom floor is well maintained, visually appealing, and aligned with brand standards.
- Monitor product displays, merchandising, stock availability, and replenishment requirements.
- Coordinate with store management, inventory, billing, and security teams for smooth daily operations.
- Ensure adherence to all billing, stock-handling, cash, security, and operational procedures.
- Maintain accurate records and submit daily sales, team-performance, and operational reports.
- Support promotional campaigns, festive offers, product launches, and in-store events.

Candidate Requirements
- Experience in jewellery retail, luxury retail, fashion retail, or premium customer-facing sales.
- Prior experience as a Floor Manager, Senior Sales Executive, Store Supervisor, or Team Leader is preferred.
- Strong sales leadership, customer-service, and team-management abilities.
- Excellent communication and interpersonal skills.
- Strong knowledge of showroom operations, customer conversion, and retail KPIs.
- Ability to handle high-value customers with confidence, professionalism, and discretion.
- Good presentation, grooming, and visual-merchandising awareness.
- Comfortable working on weekends, public holidays, and during festive-season retail hours.
- Basic knowledge of MS Office and retail-sales reporting.

Key Performance Indicators
- Sales and revenue achievement
- Walk-in-to-sale conversion
- Average transaction value
- Customer satisfaction and repeat business
- Team productivity and target achievement
- Loyalty-program enrolments
- Store discipline, visual standards, and operational compliance

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Floor Manager (Mysuru)
🏢 Personal Work
📍 Mysuru