– Operations Manager

Position: Floor Manager(house keeping & Food and Beverages)

Experience: 5 Years

Industry: Hospitality / Hotels / Healthcare

Preferred Experience: 5-Star Hotels and Hospitals

Department: Operations

Reports To: General Manager / Operations Head

Job Summary

We are seeking an experienced and highly motivated Floor Manager with 5 years of experience in Housekeeping and Food & Beverage operations, preferably gained in 5-star hotels and hospital environments.

The ideal candidate will be responsible for overseeing day-to-day operations, maintaining high standards of cleanliness, hygiene, guest/patient satisfaction, service quality, staff performance, and operational efficiency. The candidate should have strong leadership, communication, team-management, and problem-solving skills, with the ability to manage operations in both hospitality and healthcare environments.

Key ResponsibilitiesOperations Management

- Manage and supervise daily operational activities across Housekeeping and Food & Beverage departments.
- Ensure smooth and efficient functioning of all operational areas.
- Develop and implement Standard Operating Procedures (SOPs) and ensure compliance.
- Monitor service quality and maintain standards expected in 5-star hospitality and healthcare environments.
- Identify operational challenges and implement effective corrective measures.
- Coordinate with management and other departments to ensure seamless operations.

Housekeeping Management
- Supervise housekeeping operations and ensure high standards of cleanliness, hygiene, sanitation, and presentation.
- Manage room, public-area, hospital-area, and facility cleaning operations as applicable.
- Plan staff schedules, duty rosters, manpower requirements, and daily assignments.
- Monitor housekeeping supplies, linen, uniforms, chemicals, and equipment.
- Ensure proper handling and control of housekeeping inventory.
- Conduct regular inspections and maintain required quality standards.
- Ensure compliance with health, safety, infection-control, and sanitation procedures, particularly in hospital environments.

Food & Beverage Management
- Oversee daily F&B; operations, including restaurants, cafeterias, catering, patient/guest meal services, and related activities.
- Ensure high standards of food quality, hygiene, presentation, and customer service.
- Monitor food production, service standards, portion control, wastage, and inventory.




- Coordinate with kitchen, service, stores, procurement, and other departments.
- Ensure compliance with food safety and hygiene standards.
- Handle customer/guest/patient feedback and resolve service-related concerns professionally.

Hospital Operations
- Ensure housekeeping and food service operations meet hospital hygiene and safety requirements.
- Coordinate with nursing, administration, facilities, infection-control, and other hospital departments.
- Ensure appropriate cleaning and sanitation practices in patient-care and non-clinical areas.
- Monitor meal distribution and service standards for patients, staff, and visitors where applicable.
- Maintain confidentiality, professionalism, and sensitivity when working in healthcare environments.

Team Management
- Lead, train, motivate, and supervise housekeeping and F&B; teams.
- Prepare duty rosters and manage manpower deployment according to operational requirements.
- Conduct staff briefings, training sessions, and performance reviews.
- Maintain discipline and ensure adherence to company policies and procedures.
- Develop employees through coaching and on-the-job training.

Quality, Safety & Compliance
- Ensure compliance with organizational SOPs, health and safety regulations, food safety standards, and hygiene requirements.
- Conduct regular quality audits and inspections.
- Maintain proper documentation, checklists, reports, and operational records.
- Support internal and external audits and implement corrective actions where required.
- Promote a strong culture of cleanliness, safety, service excellence, and professionalism.

Cost & Resource Management
- Monitor operational costs and identify opportunities to improve efficiency.
- Control wastage of food, cleaning materials, linen, consumables, and other resources.
- Assist management with budgeting, procurement, and cost-control activities.
- Monitor inventory levels and ensure effective utilization of resources.

Customer Service
- Maintain high levels of guest, patient, visitor, and client satisfaction.




- Handle complaints and service issues promptly and professionally.
- Monitor feedback and implement improvements based on customer requirements.
- Maintain professional relationships with clients, guests, hospital management, and other stakeholders.

Required Qualifications
- Bachelor's degree or diploma in Hotel Management, Hospitality Management, Healthcare Management, Business Administration, or a related field.
- Minimum 5 years of relevant operational experience.
- Experience in 5-star hotels, hospitals, healthcare facilities, or large-scale hospitality operations is preferred.
- Strong knowledge of Housekeeping and Food & Beverage operations.
- Knowledge of hygiene, sanitation, food safety, and quality-management procedures.
- Robust leadership and people-management skills.
- Excellent communication and interpersonal skills.
- Good knowledge of MS Office and operational reporting.
- Ability to work under pressure and manage multiple operational priorities.

Key Skills
- Operations Management
- Housekeeping Management
- Food & Beverage Operations
- Hospital Hospitality Services
- Team Leadership
- Staff Training & Development
- Customer Service
- Quality Control
- Hygiene & Sanitation
- Food Safety
- Cost Control
- Inventory Management
- SOP Implementation
- Complaint Handling
- Vendor Coordination
- Workforce Planning
- Health & Safety Compliance
- Problem Solving

Preferred Candidate Profile The ideal candidate should be a hands-on and service-oriented operations professional with experience managing large teams and maintaining high service standards. Experience in both 5-star hotel operations and hospital hospitality services will be highly valued.

The candidate should demonstrate strong organizational skills, attention to detail, professional communication, leadership ability, and the capacity to maintain consistent operational standards in a fast-paced environment.

Key Performance Indicators (KPIs)

- Customer/guest/patient satisfaction
- Housekeeping quality and hygiene scores
- F&B; service quality
- Food and material wastage
- Operational cost control
- Staff productivity and attendance
- Complaint resolution
- SOP and compliance adherence
- Inventory accuracy
- Audit performance
- Staff training and development
- Overall operational efficiency

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Floor Manager( HOUSE KEEPING & FOOD AND BEVERAGES) (Kozhikode)
🏢 Hitech Medicity
📍 Kozhikode