FleetTracking Executive Operations Executive Reporting To: Operations Manager / Head – Operations SUMMARYThe Fleet Tracking Executive / Operations Executive is responsible for monitoring the movement of reefer and container vehicles, ensuring timely pickups and deliveries, coordinating with drivers, customers, transporters, and internal teams, and providing accurate real-time shipment updates to all stakeholders. The role requires proactive monitoring, quick issue resolution, and maintaining high customer satisfaction through effective communication. TECHNICAL SKILLS GPS Tracking Systems Transportation Management System (TMS) Microsoft Excel Microsoft Outlook ERP Software Google Maps WhatsApp Business Communication MIS Reporting Excellent communication skills.

Solid coordination and follow-up abilities. Ability to work under pressure. Problem-solving and decision-making skills. Customer-focused approach. Attention to detail. Time management. Teamwork and collaboration.

Ability to manage multiple shipments simultaneously. JOB DESCRIPTIONFleet Tracking Executive / Operations Executive KEY ROLES &

- RESPONSIBILITIES1.

Fleet

Tracking &
- Monitoring - Monitor all reefer and container vehicles through GPS tracking systems.
- Track vehicle movement from placement to final delivery.
- Ensure timely reporting of vehicle departures, arrivals, loading, unloading, and transit milestones.
- Monitor route adherence and identify any deviations, unauthorized stoppages, or delays.
- Track vehicle detention at customer locations and report exceptions

- Real-Time Customer &
- Stakeholder Updates - Provide timely and accurate shipment status updates to customers via email, phone, WhatsApp, or the company's communication platform.
- Share vehicle location, Estimated Time of Arrival (ETA), and delivery status proactively.
- Keep all stakeholders, including customers, transporters, warehouse teams, sales teams, and management, informed about shipment progress.
- Escalate delays, breakdowns,



accidents, route diversions, or operational challenges immediately with corrective action plans.
- Ensure customers receive proactive communication rather than waiting for follow-up requests.

- Reefer Vehicle Operations - Monitor reefer unit temperature throughout the trip.

- Ensure temperature settings are maintained as per customer requirements.
- Coordinate with drivers immediately in case of temperature deviations or reefer equipment malfunction.
- Maintain temperature logs wherever applicable.
- Report any temperature excursions to the customer and management without delay.

- Container Operations - Monitor container movement from pickup to final delivery.

- Coordinate container placement, loading, transportation, unloading, and return of empty containers.
- Track container detention, port movement, and turnaround time.
- Coordinate with shipping lines, CFS/ICD, transporters, and customers whenever required.
- Ensure timely movement to avoid detention and demurrage charges.

- Driver Coordination - Maintain continuous communication with drivers during transit.

- Guide drivers regarding routes, customer locations, delivery instructions, and operational requirements.
- Assist drivers in resolving transit-related issues.
- Ensure drivers comply with customer SOPs and company policies.

- Operations Coordination - Coordinate with transport vendors for vehicle placement.

- Ensure vehicles report on time for loading and unloading.
- Coordinate with warehouse teams regarding loading schedules.
- Maintain smooth coordination between customers, transporters, and internal departments.

- Exception &

- Escalation Management - Identify delays, accidents, breakdowns, traffic congestion, permit issues, and operational risks.
- Escalate critical issues immediately to management.
- Arrange alternate vehicles whenever required.
- Ensure minimum disruption to customer operations.

- Documentation &

- MIS - Update Transportation Management System (TMS), ERP, or tracking software wit

📌 Fleet Tracking Executive / Operations Executive (Bengaluru)
🏢 JobTrade
📍 Bengaluru