- Timely Patient Onboarding

- Reach the patient location on time as per booked slot.

- Ensure first slot of the day starts on time without delay.

- Maintain punctuality and plan routes efficiently.

- Device Setup &
- Demonstration

- Correctly apply the VigoHeart patch and ensure good skin contact.

- Pair the device with the patient’s phone/app if needed.

- Demonstrate usage to the patient (what to do, what to avoid).

- Patient Education &

- Engagement

- Explain the purpose and benefits of monitoring.

- Instruct on care: charging, bathing precautions, and reporting issues.

- Ensure patient is comfortable and confident before leaving.

- Data Quality &

- Monitoring Initiation

- Verify that ECG data is transmitting properly before leaving.

- Ensure the monitoring session is started on the app/platform.

- Report any technical issues immediately to the support team.

- Documentation &

- Reporting





- Update the status on Field officer's portal immediately after onboarding.

- Maintain accurate records of time, location, and patient ID.

- Upload signed consent forms (if applicable).

- Customer Experience

- Be polite, qualified, and well-groomed and in uniform during visits.

- Ensure patient satisfaction and resolve basic queries on the spot.

- Escalate any dissatisfaction or complaints to the manager immediately.

- Compliance &

- Safety

- Follow hygiene and safety protocols during patient interaction.

- Handle devices carefully to prevent damage/loss.

- Maintain confidentiality of patient data

Location

Bhubaneswar, Bhubaneswar, Odisha, India 751001

Qualification

Any Degree

Department

Customer operations

📌 Field Officer - Medtech Company, Bhubaneswar
🏢 Nextenti Tech Private
📍 Bhubaneswar