We are looking for a highly organized and detail-oriented Fashion Operations & Customer Experience Executive to manage day-to-day operations, order processing, warehouse coordination, product authentication support, quality checks, and customer follow-ups.
Key Responsibilities
- Respond to customer inquiries across WhatsApp and other communication channels.
- Assist customers throughout the purchase journey.
- Share product images, videos, and details with prospective buyers.
- Handle shipping coordination, pre-label instructions, and delivery updates.
- Coordinate with logistics partners for pickups and deliveries.
- Verify product authenticity and maintain authentication records.
- Conduct quality checks on incoming inventory.
- Ensure products are stored safely and systematically.
- Manage product inflow and outflow processes.
- Capture product photos and videos when required.
Requirements
- 0–2 years of experience in operations, logistics, warehouse management, or e-commerce.
- Solid organizational and communication skills.
- Attention to detail and ability to multitask.
- Startup mindset with high ownership and accountability.