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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Facility Coordinator , Gurgaon

Business: Property and Asset Management, Gurgaon

What this job involves

Vendor Management

- Coordinate with housekeeping, security, engineering, pest control, landscaping, waste management, fa ade cleaning, and other service vendors.
- Monitor vendor manpower, attendance, performance, and compliance with contractual requirements.
- Follow up with vendors for pending works, quotations, service reports, and corrective actions.
- Maintain vendor-related documentation and service records.

Occupant / Tenant Coordination

- Attend to occupant complaints and service requests and ensure timely resolution.
- Coordinate with tenants/occupants for maintenance activities, shutdowns, access requirements, and facility-related communication.
- Maintain proper records of complaints and their closure status.
- Support tenant move-in/move-out and fit-out-related coordination, wherever applicable.

Safety & Statutory Compliance

- Assist in ensuring compliance with applicable statutory and safety requirements.
- Coordinate for periodic inspections, testing, certification, and renewal of statutory documents.
- Monitor fire & life safety systems and report any deficiencies immediately.
- Support fire drills, emergency preparedness activities, safety inspections, and corrective action tracking.
- Ensure required permits, checklists, and records are maintained.

Documentation & MIS

- Prepare daily, weekly, and monthly facility reports.
- Maintain records of PPM, breakdowns,



complaints, inspections, vendor visits, statutory certificates, and compliance activities.
- Prepare MOMs and action trackers for meetings and follow up on pending actions.
- Maintain proper documentation for audits and management reviews.

Key Skills & Competencies

- Strong vendor and occupant coordination skills.
- Good knowledge of commercial facility operations.
- Ability to manage multiple activities and priorities simultaneously.
- Good follow-up and problem-solving skills.
- Basic understanding of MEP and building services.
- Knowledge of safety and statutory compliance requirements.
- Good documentation and MIS/reporting skills.
- Proficiency in MS Office, particularly Excel and Word.
- Ability to work in a team and coordinate with multiple stakeholders.

Key Performance Indicators (KPIs)

- Timely closure of occupant complaints.
- Vendor performance and SLA compliance.
- Statutory compliance and timely renewal of certificates.
- Facility cleanliness and service quality.
- Accuracy and timely submission of MIS reports.
- Effective coordination during emergencies.
- Occupant satisfaction and service delivery.

Qualifications

- Graduate / Diploma in Facility Management, Engineering, Hotel Management, or a related discipline.
- Relevant certification in Facility Management will be an added advantage.

Experience

- 2-5 years of relevant experience in facility management, commercial buildings, corporate offices, malls, hotels, or similar facilities.
- Experience in handling vendors, occupants, maintenance coordination, and facility operations preferred

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and advantages package. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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