Job Summary

The Manager, External Quality Management & Supplier Compliance is responsible for leading the centralized Third Party Quality Management function within the Quality Shared Services Centre (QSSC). The role combines people leadership with operational ownership of supplier qualification, Third Party lifecycle management, audit coordination, Quality Agreement management, supplier risk assessment, CAPA oversight and Quality Forward administration.

Responsible for final review and approval of Third Party qualification packages, Supplier Risk Ranking Tools (RRTs), Quality Technical Agreements (QTAs), and associated Quality Forward records within delegated authority.

Main Accountabilities and Duties

- People Leadership

- Manage, coach and develop External Quality Management Specialists and Experts.

- Build and maintain team capability in supplier qualification, auditing, Quality Agreements, supplier risk assessment, CAPA management and Quality Forward administration.

- Define training plans, competency frameworks, succession planning and knowledge sharing within the function.

- Monitor resource allocation, workload distribution and service delivery performance.

- Foster a culture of quality, accountability, inspection readiness and continuous improvement.

- External Quality Governance & Workstream Leadership

- Lead the External Quality Management workstream within QSSC.

- Establish and maintain standardized processes, templates, trackers, and governance mechanisms.

- Ensure compliance with corporate supplier quality requirements, GMP expectations, Quality Agreements and outsourced activity requirements.

- Drive harmonization across affiliates and sites for TP management activities

- Third Party Lifecycle Management

- Oversee creation and maintenance of Third Party records in Quality Forward.

- Ensure execution of TP onboarding, qualification, update, suspension, and discontinuation activities.

- Govern TP lifecycle change controls and associated documentation.

- Monitor status and completeness of supplier records and qualification packages.

- Drive timely completion of qualification activities and escalations.

- Audit Management & Oversight

- Lead audit planning and audit request management.

- Oversee paper assessments, desktop audits and contracted audit administration.





- Monitor audit schedules and supplier audit compliance.

- Support inspection readiness associated with outsourced partners and suppliers.

- Quality Agreement Management

- Oversee preparation, review, revision and maintenance of Quality Technical Agreements (QTAs).

- Ensure QTA responsibilities are clearly defined and regularly reviewed.

- Support affiliates and sites with standardized agreement templates.

- Monitor execution status and renewal requirements.

- Supplier Risk Management & Qualification

- Ensure execution of Supplier Risk Ranking Tools (RRTs).

- Monitor supplier risk profiles and audit frequency requirements.

- Review supplier risk trends and recommend mitigation actions.

- Ensure risk assessments are appropriately documented and maintained in QF.

- Support risk-based supplier qualification decisions.

- Continuous Improvement & Digitalization

- Drive simplification and standardization of supplier quality processes.

- Promote effective use of Quality Forward, digital workflows, dashboards and metrics.

- Identify opportunities to reduce manual activities and improve process efficiency.

- Lead lessons learned and process improvement initiatives arising from audits, supplier issues and inspection findings.

- Establish and monitor KPIs related to supplier qualification cycle time, audit execution, QTA completion, CAPA closure, overdue actions, supplier risk levels and compliance performance.

- Stakeholder Management & Inspection Readiness

- Act as primary QSSC contact for supplier quality activities.

- Partner with Procurement, Supply Chain, Manufacturing, Regulatory Affairs, Quality Systems and Site Quality.

- Support health authority inspections and internal audits involving outsourced activities.

- Ensure supplier qualification and audit documentation is inspection ready at all times.

- Technical Approval & Quality Oversight





- Act as designated QSSC quality approver for Third Party qualification records, Quality Agreements, Risk Ranking Tools and associated supplier quality documentation within delegated authority

- Perform final review of Supplier Risk Ranking Tool (RRT) assessments and challenge risk classification, audit frequency and proposed mitigation actions where required

- Perform final review and approval of Quality Technical Agreements (QTAs) prior to routing to relevant site, affiliate or supplier stakeholders.

- Review and approve creation, update, qualification, suspension, or discontinuation activities associated with Third Party records in Quality Forward in accordance with approved procedures.

- Review and approve Quality Forward records related to supplier lifecycle activities, ensuring completeness, accuracy and compliance of supporting documentation

- Review audit outcomes, paper assessments, supplier qualification documentation and CAPA proposals before escalation to responsible Quality functions

- Ensure supplier qualification decisions, audit recommendations and risk assessments are appropriately documented, justified and inspection ready.

- CAPA Management & Supplier Effectiveness Monitoring

- Review and approve CAPA plans resulting from supplier audits, paper assessments, Quality Agreements reviews, supplier quality events and risk evaluations.

- Ensure CAPAs are assigned, tracked and escalated through to closure within agreed timelines

- Review objective evidence supporting CAPA completion and effectiveness verification.

- Monitor recurring audit findings, repeat deficiencies and supplier performance trends and recommend additional mitigation activities when required.

- Maintain oversight of supplier quality performance metrics and CAPA effectiveness indicators.

- Review supplier quality performance trends including audit findings, complaints, delivery performance, recurring CAPAs and regulatory observations to identify suppliers requiring enhanced oversight.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 External Quality mgmt & Supplier Compliance Manager (Ankleshwar)
🏢 Zentiva
📍 Ankleshwar