Purpose of Role

Accountable for expediting orders placed with suppliers by the supply planning team to ensure smooth operations and the timely delivery of the product assortment or services required to meet actual or forecasted customer demand, and to ensure inventory metrics (KPIs) as set from time to time are met to drive revenue, gross margin %/pounds, customer acquisition, and overall financial performance.

The Expeditor will partner with other Subject Matter Experts (SMEs) in Supply Planning, Demand Planning, Category Management, Data, and Operations to create best-in-class omnichannel product availability.

Role Responsibilities

- Performance against inventory metrics (KPIs) to ensure optimal inventory availability.
- Monitor supplier order status expediting effectively to ensure on time in full delivery while minimising backorders/stockouts and maintain order status information within the ERP system.
- Collaborate with Supply Planners, Category Managers, and Sales to prioritise urgent orders that may be impacting customer service and/or production.
- Proactively resolve supply delays, including escalation to supplier Senior Management, Supply Planners, and Category Managers related to quality, lead times or delivery to promise (DTP).
- Identify any impacts to supplier service levels resulting from supplier lead time, minimum order quantity, or minimum order values being incorrect/out of date in the ERP system and communicate required changes to Master Product Data Management, Supply Planners, and Demand Planners.
- Coordinate with Operations and Third Pary Logistics Partners to ensure timely transportation and delivery of the product assortment or services.
- Establish strong supplier partnerships/relationships to support our supply chain.
- Support Supply Planners resolve supplier invoice queries in a timely manner that may be impacting the order to pay process to prevent suppliers putting supply on hold due to delays in invoice payment.




- Identify opportunities to streamline processes and improve overall supply chain performance and work with the Senior Supply Planners to bring about the required process improvements.

Key Relationships

- Commercial & Inventory Director
- Head of Inventory
- Senior Supply Planners & Teams
- Senior Demand Planner & Team
- Product & Buying Director
- Category Business Unit Directors
- Trading and Category Managers
- Master Product Data Management.
- Operations Director & Team
- Sales Leaders (National & Regional)
- Legal & Compliance
- Suppliers

Role Requirements

Experience and Knowledge:

- Proven experience in supply chain/logistics coordination, expediting, or a similar role.
- Strong organisational skills and attention to detail.
- Proficiency in using software and tools for inventory management, order tracking, and communication, in example ERP systems, Microsoft Excel, and email.
- Commercially astute.
- Continuous improvement and process orientation.
- Ability to multitask, prioritise tasks, and work in a fast-paced environment.
- Excellent communication skills (written, interpersonal and presentation) to develop relationships internally and externally across different countries to align and partner across the business to drive exceptional results financially and strategically.
- Able to travel to the UK when required (limited requirements).

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network,



supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working. We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for recent and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible. We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

- Location:

Mumbai

- Working Hours per week 39

- Contract Type Permanent - Full Time

Meet the recruiter

Neelima Shewalkar [email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

📌 Expeditor (Mumbai)
🏢 Cromwell
📍 Mumbai